Health Unit Coordinator, Nights - Emergency Department

UNC Health•Chapel Hill, NC

1d•Onsite

About The Position

The Health Unit Coordinator provides clerical and administrative support to nursing staff in an inpatient medical unit, following UNC Healthcare policies and procedures under the direction of a nurse manager. The role is based in the UNC Hospitals Emergency Department, a Level 1 Trauma Center serving as North Carolina’s primary referral hospital and as the community hospital for Chapel Hill and Orange County. The department treats patients of all ages, from neonates to older adults, with needs ranging from minor illness and injury to critical emergencies and trauma. The coordinator communicates and processes physician orders, maintains patient charts, manages unit supplies and equipment, and provides information and administrative support to the healthcare team. The position is onsite in Chapel Hill and has a night work schedule. The posting identifies the work type as full time, with 36 standard hours per week, and gives a hiring salary range of $18.00–$24.66 per hour. This is a State position employed by UNC Health Care System with UNC Health benefits.

Requirements

High school diploma or GED; a higher-level degree may satisfy this requirement.
One year of clerical or customer service experience is preferred.
No licensure or certification is required.

Nice To Haves

One year of clerical or customer service experience.

Responsibilities

Communicate services outlined on orders to appropriate staff in the work unit and throughout the hospital in a timely manner, follow established follow-up procedures, and transcribe physician orders according to priority and order type.
Ensure physician orders are accurately conveyed to servicing departments; review orders for logic, clarity, and completeness; and bring inconsistencies to clinical practitioners’ attention.
Coordinate return appointments for patients.
Use hospital support tools, including the transportation-tracking system, pager system, and Intranet; send and receive items through the tube system; and use clinical software and support materials such as armbands, signs, labels, MAR, Kardex, and printed requisitions.
Maintain patient charts in complete and accurate universal chart order, file documents in appropriate sections, and ensure forms contain appropriate patient identification.
Process charts for admission, transfer, diagnostic or operative procedures, discharge, and death.
Order office and patient-care supplies within budget constraints and maintain inventories of unit supplies and equipment.
Maintain unit communications equipment, including printers, mobile laptop computers, and fax equipment; conduct unit audits, safety checks, and routine office-equipment maintenance.
Serve as a clerical resource for the nursing unit, remain knowledgeable about hospital policies and procedures, and ensure the nursing unit is clean and orderly.
Perform other general office support duties as required.
Support the healthcare team with information and administrative support; answer and direct telephone calls from visitors, staff, and patients; answer patients’ call system; and relay messages for patients, families, physicians, nurses, and other staff.
Maintain confidentiality of patient information and create and maintain electronic documents in MS Office.