Unit Coordinator, NICU- 20 hrs, Days
About The Position
The Unit Coordinator supports the efficient daily operations of the Neonatal Intensive Care Unit (NICU) and Special Care Nursery by serving as a central resource for communication, coordination, and administrative support. The role partners with nurses and the interdisciplinary care team to coordinate patient admissions, transfers, and discharges; maintain accurate patient records; manage unit communications; and facilitate patient flow. As a primary point of contact for patients, families, visitors, and staff, the Unit Coordinator fosters a welcoming environment, ensures timely information exchange, and provides customer service to support a seamless care experience. The NICU and Special Care Nursery provide high-quality, family-centered care for infants requiring specialized support. Care is individualized and developmentally supportive, with families participating in decisions and an interdisciplinary team collaborating in a respectful, communicative environment. The schedule is days with an evening rotation, consisting of one 12-hour shift and one 8-hour shift or a combination of 4-hour shifts. This position is 20 hours.
Requirements
- High school diploma or GED required.
- 0–1 years of related work experience required.
- Prior customer service experience.
- Basic familiarity with computers and ability to navigate web-based applications at a basic level.
- Ability to make decisions based on specific instructions, standard practices, and established procedures, generally with little or no supervision.
- Ability to address routine, repetitive problems by following directions and procedures and identify opportunities for process improvement.
- Ability to follow general instructions and procedures; work is monitored by a supervisor or manager.
- Ability to communicate clearly and effectively in written English with internal and external customers.
- Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
- Ability to demonstrate working knowledge of standard concepts, practices, procedures, and policies and apply them in varied situations.
- Ability to work collaboratively in small teams, offer ideas, identify issues, and respect team members.
- Ability to provide professional, respectful, service-oriented customer service using active listening and problem-solving skills, and remain calm in stressful situations.
- Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds frequently, and to stand or move around for most of the shift.
- Staff must be vaccinated against influenza as a condition of employment.
Nice To Haves
- Associate's degree preferred.
- Previous administrative experience in a healthcare setting.
Responsibilities
- Facilitate patient flow through the unit and coordinate admissions with admitting, nursing staff, and the admission facilitator.
- Assist providers and ensure needed supplies are available.
- Obtain and communicate information for requested tests and procedures.
- Coordinate registration for established protocols.
- Answer patient call lights promptly and respond within the scope of the role, following BIDMC Call Light Standards of Practice.
- Greet and direct patients, families, visitors, and staff; identify oneself and provide requested informative, non-clinical information.
- Use unit operations information systems, including provider order entry, bed tracking, and the nursing call system, as directed, ensuring timely responses and accurate data entry.
- Serve as a point person for resolving information-systems issues.
- Maintain basic troubleshooting competency for printer, copier, and fax issues.
- Ensure patients are properly charged for equipment, supplies, and outside purchases.
- Coordinate special purchases for patient-care needs, such as specialty beds.
- Ensure unit equipment is adequately maintained and maintain equipment logs.
- Perform or monitor activities related to JCAHO.
- Manage the unit-based patient valuables program, investigate lost belongings, maintain tracking logs, and provide detailed summaries as requested.
- Report unresolved losses to the Operations Coordinator.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
