Unit Coordinator

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

The Unit Coordinator provides administrative support to unit-based and hospital-wide clinicians and staff and serves as a liaison between patients, visitors, and clinicians. The role requires organizing priorities, completing tasks on time, and managing confidential patient information. In partnership with nursing, the Unit Coordinator coordinates day-to-day patient flow and communicates with key stakeholders about admissions, discharges, and transfers. The position also provides professional service during customer interactions. Duties may vary by department. The role performs clerical and administrative work for a floor or unit, manages information at the central nursing station and throughout the unit, and schedules consultations, tests, procedures, and patient transport. It enters timely and accurate admission, discharge, and transfer information into the electronic medical record. The coordinator also contacts ancillary departments for equipment, services, and supplies, tracks their status and location, and follows designated processes to arrange repairs. Depending on the department, the role may assist the manager with payroll, staff scheduling, or supervision of unit secretaries. This is an onsite, regular position at Massachusetts Eye and Ear Infirmary, with 20 scheduled hours per week and a rotating work shift. The posting states that the position does not require patient care. The listed pay range is $18.58–$26.58 per hour.

Requirements

High school diploma or equivalent required; experience cannot be substituted for a degree.
One to two years of administrative support experience required.
Proficiency with office procedures and equipment, including filing, copying, scanning, printing, and faxing.
Proficiency in Microsoft Office.
Ability to proofread and edit written documents.
Ability to use a phone system and standard office equipment.
Ability to manage one's own time and the time of others.
Strong verbal and written communication skills, including interpersonal, written, and oral skills.
Familiarity with medical terminology.

Nice To Haves

Associate's degree in a related field of study preferred.
Certified Health Unit Coordinator credential from the National Association of Health Unit Coordinators (NAHUC) preferred.

Responsibilities

Perform clerical and other duties to support general administration of the floor or unit.
Greet and interact professionally with patients, families, visitors, and coworkers in person and through communication tools.
Receive, prioritize, organize, and manage information at the central nursing station and throughout the unit.
Schedule consultations, tests, procedures, and patient transport to other departments.
Enter accurate and timely admission, discharge, and transfer information into the electronic medical record to facilitate patient throughput.
Contact ancillary service departments to obtain equipment, services, and supplies; track their status and location; and use designated processes to identify and facilitate repairs.
Partner with nursing to coordinate day-to-day patient flow and communicate about patient admissions, discharges, and transfers.
May assist the manager with payroll duties, staff scheduling, or supervision of unit secretaries, depending on department needs.
Manage confidential patient information and provide professional service during customer interactions.