Burn Trama/Surgical Unit Coordinator BWH

Mass General Brigham•Boston, MA

19h•Onsite

About The Position

The Unit Coordinator provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit and serves as a liaison among patients, visitors, and clinicians. The role requires organizing priorities, completing tasks on time, protecting confidential patient information, and providing outstanding service in every customer interaction. In partnership with nursing, the coordinator supports day-to-day patient flow and communicates with relevant staff about admissions, discharges, and transfers. Duties may vary by department.

Requirements

High school diploma or equivalent required.
One to two years of administrative support experience required.
Proficiency with office procedures and equipment, including filing, copying, scanning, printing, and faxing.
Proficiency in Microsoft Office.
Ability to proofread and edit written documents.
Ability to use a phone system and standard office equipment.
Ability to manage one's own time and the time of others.
Strong verbal, written, and interpersonal communication skills.
Familiarity with medical terminology.
Experience cannot be accepted in lieu of a degree.

Nice To Haves

Associate's degree in a related field.
Certified Health Unit Coordinator credential from the National Association of Health Unit Coordinators (NAHUC).

Responsibilities

Perform clerical and other duties to assist with the general administration of the floor or unit.
Greet and interact professionally with patients, families, visitors, and coworkers in person and through communication tools.
Receive, prioritize, organize, and manage information at the central nursing station and throughout the unit.
Schedule consultations, tests, procedures, and patient transport to other departments.
Enter accurate and timely admission, discharge, and transfer information into the electronic medical record to support patient throughput.
Contact ancillary service departments to obtain equipment, services, and supplies; track their status and location; and use designated processes to identify and facilitate repairs.
Partner with nursing to coordinate day-to-day patient flow and communicate about admissions, discharges, and transfers.
May assist the manager with payroll or staff scheduling, or supervise unit secretaries, depending on the department.