Unit Coordinator BWH

Mass General Brigham•Boston, MA

2d•$19 - $27•Onsite

About The Position

The Unit Coordinator provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit and serves as a liaison among patients, visitors, and clinicians. The role organizes priorities, completes tasks on time, manages confidential patient information, and partners with nursing to coordinate daily patient flow, including communication about admissions, discharges, and transfers. The coordinator is expected to provide outstanding service in every customer interaction. Actual duties may vary by department. The position performs clerical and general administrative duties for the unit; greets and assists patients, families, visitors, and coworkers; manages information at the central nursing station and throughout the unit; schedules consultations, tests, procedures, and patient transport; and enters accurate, timely admission, discharge, and transfer information into the electronic medical record. The coordinator also contacts ancillary departments to obtain equipment, services, and supplies, tracks their status and location, and follows designated processes for facilitating repairs. Depending on the department, the role may assist with payroll or staff scheduling, or supervise unit secretaries. This is a per diem, onsite position at 75 Francis Street. The schedule is rotating, with weekend and holiday requirements. Scheduled weekly hours are listed as zero.

Requirements

High school diploma or equivalent required; experience cannot be substituted for a degree.
One to two years of administrative support experience required.
Proficiency with office procedures and equipment, including filing, copying, scanning, printing, and faxing.
Proficiency in Microsoft Office.
Ability to proofread and edit written documents.
Ability to use a phone system and standard office equipment.
Ability to manage one's own time and the time of others.
Strong verbal and written communication skills, including interpersonal, written, and oral skills.
Familiarity with medical terminology.
Availability for per diem work with weekend and holiday requirements.

Nice To Haves

Associate's degree in a related field.
Certified Health Unit Coordinator credential from the National Association of Health Unit Coordinators (NAHUC).

Responsibilities

Perform clerical and other duties supporting the general administration of the floor or unit.
Greet and interact professionally with patients, families, visitors, and coworkers in person and through communication tools.
Receive, prioritize, organize, and manage information at the central nursing station and throughout the unit.
Schedule consultations, tests, procedures, and patient transport to other departments.
Enter accurate and timely admission, discharge, and transfer information into the electronic medical record to facilitate patient throughput.
Contact ancillary service departments to obtain equipment, services, and supplies; track their status and location; and use designated processes to identify and facilitate repairs.
Partner with nursing to coordinate day-to-day patient flow and communicate with key stakeholders about admissions, discharges, and transfers.
Depending on the department, assist the manager with payroll duties or staff scheduling, or supervise unit secretaries.
Provide outstanding service during customer interactions and manage confidential patient information.