Unit Coordinator ICU, Part Time 16-hours, Evening 3pm-11pm

Stamford Health•Stamford, CT

18d•$19 - $31

About The Position

The Unit Coordinator collaborates with internal and external resources to provide administrative and operational support to the clinical unit. Serving as a central contact for the wider community, this role provides customer service and helps facilitate patient-centered care. The Unit Coordinator liaises with physicians, nurses, ancillary staff, patients, families, and care partners. In a fast-paced environment, the incumbent works independently and manages highly confidential information essential to the efficient operation of the organization. The role supports service orientation and customer focus by welcoming and assisting people who come to the unit, protecting patient privacy, participating in service recovery and performance improvement, and helping maintain an orderly, respectful, and efficient unit. The coordinator also helps orient patients, families, and care partners to the Welcome Folder. The coordinator prepares and maintains patient medical records, including paper and electronic charts, from admission through discharge in compliance with HIMMS Level 7 certification and using the current information system. The role involves managing competing tasks and priorities, responding calmly to crises, and participating in regulatory-readiness efforts. The Unit Coordinator manages unit communication systems, including phones, pagers, Vocera, patient call bells, and fax. The coordinator responds to calls and requests, contacts nursing personnel as appropriate, follows through on patient needs, and communicates accurate information to the care team and related departments. The role also includes maintaining effective working relationships, ordering and maintaining equipment, using supplies safely and cost-effectively, and completing required ongoing training and education. Unit-specific competencies and requirements are provided during orientation.

Requirements

High school diploma, GED, or equivalent required.
Strong customer service and interpersonal skills required.
Ability to work in a fast-paced environment required.
Willingness and ability to adapt to changing priorities, immediate deadlines, and constant interruptions required.
Advanced interpersonal and communication skills required.

Nice To Haves

Competency with Microsoft Windows-based software preferred.
Prior telephone reception experience highly preferred.

Responsibilities

Greet people arriving at the unit and provide directions, information, and assistance with requests.
Protect patient rights to confidentiality and privacy, disclosing information only for professional purposes in collaboration with a licensed nurse.
Participate in service recovery and communicate with the care team to support desired patient outcomes.
Maintain high service standards for patients, physicians, and other hospital departments.
Contribute to a respectful, accountable, collaborative, ethical, and compassionate environment; avoid disruptive or negative behavior.
Participate in performance improvement initiatives.
Keep the unit orderly and maintain its efficiency.
Orient patients, family members, and care partners to the Welcome Folder and its contents.
Prepare, compile, and maintain patient medical records, including paper and electronic charts, from admission through discharge in compliance with HIMMS Level 7 certification and using the current information system.
Comply with hospital attendance policies, department staffing policies, and rotations.
Manage competing tasks, plan daily work, set priorities, and allocate available resources in coordination with the care team.
Respond to crises calmly and efficiently, providing concise direction to others.
Participate in ongoing regulatory-readiness compliance.
Manage the unit's communication systems, including phones, pagers, Vocera, patient call bells, and fax.
Respond to patient call bells and Vocera, contact nursing personnel as appropriate, and follow through to ensure patient needs are met.
Communicate accurately and effectively with the health care team and related departments about patient care.
Keep unit caregivers informed about issues and policies affecting patient care or nursing practices by participating in shared governance.
Build and maintain effective working relationships with peers, managers, and other team members.
Provide clear direction and collaborate when appropriate.
Perform duties as assigned or requested to maintain a high level of service.
Maintain patient confidentiality at all times.
Use, navigate, and provide instruction on the electronic medical record.
Order and maintain equipment and use supplies safely and cost-effectively.
Complete required continuous training and education, including department-specific requirements.