Unit Coordinator/Pac

South Shore Health•Weymouth, MA

2d•Onsite

About The Position

The Unit Coordinator/PAC coordinates activities among nursing staff, patients, physicians, other hospital departments, and visitors within the Parent Child Division. The role performs patient registration, receptionist, and clerical duties to support efficient nursing-unit operations and provide excellent customer service. The position supports patient admission, discharge, and transfer processes; maintains accurate patient and newborn records; handles required documentation and discharge notifications; and helps maintain unit supplies and a safe environment. It also requires effective communication, teamwork, confidentiality, compliance with hospital policies, and participation in ongoing learning and staff development.

Requirements

Equivalent of three years of experience in business operations or office management.
Ability to communicate effectively and document information accurately.
Ability to deal efficiently and effectively with a wide variety of individuals.

Nice To Haves

High school diploma or GED.
Associate's degree in Business.
Demonstrated competency in word processing and spreadsheet software.
Technical knowledge of PCs and telecommunications.
Technical knowledge of electronic medical record systems.

Responsibilities

Provide professional customer service, respond to inquiries, escalate unresolved issues, and use service recovery when needed.
Serve as a resource for nursing staff, clinicians, support services, and OB office personnel; answer and route telephone calls according to hospital standards.
Use department applications and other technology, access relevant electronic resources, and learn new systems and procedures.
Register incoming patients, verify and correct demographic and insurance information, photograph patients for the EMR as needed, and scan insurance cards.
Maintain the required registration accuracy rate of 98%.
File reports and documents in the appropriate areas of patient charts, including prenatal records, healthcare proxies, consents, and ultrasound reports.
Register newborns according to naming conventions, transfer demographic information from the maternal EHR, and correctly link newborns born outside the hospital campus to their mothers.
Collect co-payments as required for eligible patients.
Enter discharge dispositions accurately and promptly, send discharge notifications and paperwork to appropriate provider offices, and copy information required for patient transfers.
Keep the Epic Unit Manager up to date.
Order supplies and collaborate with department leadership on par levels and orders from outside vendors.
Support a safe unit environment, maintain regulatory requirements, and understand responsibilities during hospital codes and emergencies.
Precept new employees, facilitate shift handoffs, and demonstrate dependability and flexibility in meeting scheduling needs.
Use critical thinking and problem-solving in routine operations and emergent situations.
Attend required education programs and at least 50% of staff meetings; stay informed about changes to hospital policies, procedures, and equipment.
Follow legal, regulatory, ethical, privacy, security, and other applicable policies and procedures, and report potential compliance issues.
Respect patient and family values, preferences, and needs, and communicate and collaborate with them to promote health and well-being.