Unit Clerk / Emergency Room

Hillcrest Healthcare System•Tulsa, OK

2d•Onsite

About The Position

The Emergency Room Unit Clerk assists with managing patient flow throughout the Emergency Department and notifies the charge nurse of issues or delays. The role works independently with minimal supervision, following facility policies and procedures, and performs assigned work efficiently and competently with attention to detail. The Unit Clerk provides timely call-light and telephone responses, remains positive under pressure, communicates and collaborates effectively with the interdisciplinary team, and maintains confidentiality, professional responsibility, and accountability. The position supports quality patient care, excellent customer service, and a proactive, team-centered approach. Under registered nurse supervision, the role may also perform routine tasks within scope of practice, such as EKGs, helping patients to the bathroom, transporting patients, sending specimens to the laboratory, using PPE properly, cleaning and making beds, and light housekeeping in patient rooms and at the nurse’s station. These tasks do not take precedence over primary unit clerk responsibilities. The position must comply with safety policies and procedures.

Requirements

High school diploma or GED.
BLS certification must be obtained within 14 days of hire or transfer into the role and before providing direct patient care.

Nice To Haves

At least one year of experience as a nursing assistant, EMT, monitor tech, or unit secretary, preferably in the area of application.

Responsibilities

Assist in managing patient flow throughout the Emergency Department and notify the charge nurse of issues or delays.
Work independently with minimal supervision and follow facility policies and procedures.
Perform assigned tasks efficiently and competently, with attention to detail.
Respond to call lights and telephone calls in a timely manner and maintain a positive attitude under pressure.
Communicate and collaborate clearly and effectively with members of the interdisciplinary team while maintaining a professional attitude.
Maintain confidentiality, professional responsibility, and accountability.
Deliver quality patient care with a focus on excellent customer service and a proactive, team-centered approach.
Competently perform all duties of the unit clerk.
Under registered nurse supervision, perform routine tasks within scope of practice, including EKGs, assisting patients to the bathroom, transporting patients, sending specimens to the lab, proper use of PPE, cleaning and making beds, and light housekeeping.
Comply with safety policies and procedures.