Clerk - Admissions / Emergency Room

Bingham Memorial Hospital•Blackfoot, ID

10d

About The Position

The Patient Admissions Clerk collects and promptly enters patient demographic and insurance information, explains the admissions process, and provides directions to hospital service areas. The clerk coordinates escorts for patients who need assistance and supports registration, paperwork, payments, and communication across the hospital. Additional duties include answering and directing telephone calls, operating the switchboard when its operator is off duty, explaining patient rights and hospital regulations, and referring patients to financial counseling resources when appropriate. The role requires professionalism, organization, customer service, and protection of confidential patient information. The position is offered on a part-time and per-diem basis. Eligible part-time employees may receive benefits, subject to eligibility requirements and applicable plan terms.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) certification required within six months of hire.
Non-Violent Crisis Intervention (NVCI) required within six months of hire.
Ability to perform basic math involving whole numbers, fractions, and decimals.
Ability to communicate effectively, follow written instructions, and explain information to a variety of people.
Ability to manage multiple responsibilities and remain organized and dependable in a busy environment.
Ability to work well with others during stressful or challenging situations.
Commitment to treating patients and families with courtesy, dignity, and respect.

Nice To Haves

One to three months of related experience and/or training, or an equivalent combination of education and experience.
Certified Nursing Assistant (CNA) certification preferred.

Responsibilities

Collect and enter patient demographic and insurance information accurately and promptly.
Obtain signed statements and required documentation to support hospital procedures.
Route appropriate forms and copies to designated departments.
Explain the admissions process and provide directions to appropriate service areas.
Coordinate with greeters to arrange escorts for patients who need assistance.
Explain hospital regulations, visiting hours, payment procedures, and patient rights.
Treat patients and families with respect, dignity, and compassion; provide clear explanations and verbal reassurance as needed.
Identify patients who may need help paying bills and refer them to a financial counselor or appropriate agency.
Answer questions professionally and direct patients and families to appropriate resources.
Answer telephone calls politely and direct information to the appropriate personnel or family members.
Operate the hospital switchboard and direct incoming calls when the switchboard operator is off duty.
Communicate clearly and professionally with supervisors, coworkers, physicians, patients, and the public.
Handle cash payments, record transactions, provide change and receipts, and balance the cash drawer.
Protect confidential patient information in accordance with HIPAA and applicable state and federal regulations.
Perform other duties as assigned.