Clerk - Admissions / Emergency Room

Bingham Healthcare • Blackfoot, ID

10d

About The Position

The Patient Admissions Clerk collects and enters patient demographic and insurance information accurately and promptly. The role explains the admissions process, provides directions to hospital service areas, and coordinates escorts for patients needing assistance. Additional duties include processing payments, answering telephone calls, directing inquiries, explaining patient rights and hospital regulations, and referring patients to financial counseling resources when appropriate. The position calls for a professional, organized person who is comfortable working with the public, protects patient privacy, and delivers excellent customer service.

Requirements

• High school diploma or equivalent.
• Friendly, professional, and comfortable working with people.
• Attention to detail and accuracy with information, paperwork, and payments.
• Ability to explain information, follow written instructions, and communicate effectively with a variety of people.
• Ability to manage multiple responsibilities and stay organized and dependable in a busy environment.
• Ability to work well with others during stressful or challenging situations.
• Ability to perform basic math involving whole numbers, fractions, and decimals.
• Commitment to treating every patient and family with courtesy, dignity, and respect.
• Basic Life Support (BLS) required within six months of hire.
• Non-Violent Crisis Intervention (NVCI) required within six months of hire.

Nice To Haves

• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• Certified Nursing Assistant (CNA) preferred.

Responsibilities

• Collect and enter patient demographic and insurance information accurately and promptly.
• Obtain signed statements and required documentation to support hospital procedures.
• Route appropriate forms and copies to designated departments.
• Explain the admissions process and provide directions to appropriate service areas.
• Coordinate with greeters to arrange escorts for patients who need assistance.
• Explain hospital regulations, visiting hours, payment procedures, and patient rights.
• Treat patients and families with respect, dignity, and compassion, and provide clear explanations and verbal reassurance when needed.
• Identify patients who may need help paying bills and refer them to a financial counselor or appropriate agency.
• Answer questions professionally and direct patients and families to appropriate resources.
• Answer telephone calls politely and direct information to appropriate personnel or family members.
• Operate the hospital switchboard and direct incoming calls when the switchboard operator is off duty.
• Communicate clearly and professionally with supervisors, coworkers, physicians, patients, and the public.
• Handle cash payments, record transactions, provide change and receipts, and balance the cash drawer.
• Protect confidential patient information in accordance with HIPAA and applicable state and federal regulations.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance for eligible part-time employees.
• Prescription drug coverage.
• Employer-paid life insurance.
• Supplemental life insurance options.
• Long-term disability coverage.
• Competitive 401(k) with employer match.
• Generous PTO and sick leave.
• Employee wellness and support resources.
• Professional development opportunities. Benefits are subject to eligibility requirements and applicable plan terms.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED