Unit Clerk - Cecil Campus Emergency Department

ChristianaCare • Elkton, MD

2d • $18 - $26 • Onsite

About The Position

Join our Emergency Department team as a Unit Clerk II, where you’ll play a critical role in supporting patient care and ensuring smooth department operations. In this fast-paced environment, you’ll serve as the communication hub between patients, families, clinicians, and external partners—helping deliver timely, compassionate, and coordinated care.

Requirements

• High school diploma or equivalent required
• Minimum of 2 years of clerical, administrative, or related experience
• Proficiency with computers and electronic health systems (EHR)

Nice To Haves

• Experience in a healthcare or patient-facing environment preferred
• Strong communication, multitasking, and organizational skills
• Ability to thrive in a fast-paced, high-pressure environment

Responsibilities

• Manage incoming and outgoing calls with professionalism and urgency
• Relay information accurately between patients, nurses, physicians, and external agencies
• Initiate emergency communications (e.g., overhead trauma alerts, code activations) following established protocols
• Coordinate with registration, ancillary departments, and care teams to support patient flow
• Welcome and assist patients and visitors; issue visitor passes in accordance with hospital policy
• Support quick registration workflows and obtain consent-to-treat documentation
• Verify and update patient demographics, insurance, and pharmacy information
• Perform admission, discharge, and transfer (ADT) functions in electronic systems
• Maintain accurate patient charts and documentation
• Prepare and distribute records, forms, and physician-requested reports
• Complete insurance-related documentation, including orthopedic equipment forms
• Protect patient confidentiality and ensure HIPAA compliance
• Follow all departmental safety protocols and report concerns promptly
• Adhere to organizational policies and customer service standards
• Assist with onboarding and training of new team members
• Participate in department committees and process improvement initiatives
• Support administrative follow-ups, including correspondence with outside providers and agencies

Benefits

• Medical
• Dental
• Eyecare on Day One
• Tuition Reimbursement
• Generous Paid Time Off
• 403b with defined contribution
• Paid Parental Leave
• health insurance
• paid time off
• retirement
• an employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED