Unit Secretary Emergency Department

Brown Medicine • Cranston, RI

1d • $21 - $22 • Onsite

About The Position

Under the supervision of Nurse Managers and in accordance with established policies and procedures, this role provides clerical support for patient care activities within the Emergency/Trauma Center. The position supports patients and their families during treatment or while awaiting care, coordinates communication with physicians, prepares treatment request forms, and operates online computer systems. All employees are expected to model Brown University Health’s core values: Compassion Accountability Respect Excellence Employees are also expected to demonstrate the organization’s core success factors: Instill Trust and Value Differences Patient and Community Focus Collaborate

Requirements

• High school diploma or equivalent required
• Knowledge of medical terminology
• Knowledge of department procedures
• Knowledge of computer systems and online terminals
• Strong interpersonal and communication skills
• Ability to obtain and relay patient information accurately, often in high-stress situations
• Organizational and multitasking abilities
• 3–6 months of relevant work experience required
• Familiarity with computer systems preferred

Nice To Haves

• Preferably in a healthcare environment with patient interaction

Responsibilities

• Receive and direct incoming communications from police, media, EMS, physicians, and others
• Route or respond to inquiries according to department policy
• Communicate with patients and families to provide general department information, request return visits, and relay patient status as directed
• Contact private physicians, medical examiners, and other external parties as needed
• Respond to paging requests for physicians and hospital personnel
• Operate telephones, radios, and paging systems per established procedures
• Notify appropriate authorities of reportable incidents (e.g., assaults, gunshots, animal bites, accidents) in compliance with Department of Health regulations
• Greet patients in pediatric and walk-in clinic areas and direct them to appropriate treatment areas
• Complete physician orders for diagnostic tests, treatments, and therapies
• Enter, access, and update patient data, including orders, patient status, and medical records
• Maintain and update patient tracking lists
• Manage “danger list” patients and notify appropriate departments
• Ensure Emergency Department records are complete upon discharge, including diagnoses, required signatures and authorizations
• File charts according to procedure
• Copy and distribute billing/charge documentation
• Assist with quality assurance processes, including handling X-rays, laboratory reports, test results and charts
• Perform general clerical duties, such as ordering supplies, preparing schedules, and collecting data for studies and reports
• Maintain working knowledge of the Emergency Disaster Plan
• Ensure proper operation and maintenance routing for office equipment, including fax machines, copiers, and printers
• Perform other duties as assigned

Benefits

• Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED