Unit Clerk II - Wilmington Emergency Department
About The Position
Join our Emergency Department team as a Unit Clerk II, where you’ll play a critical role in supporting patient care and ensuring smooth department operations. In this fast-paced environment, you’ll serve as the communication hub between patients, families, clinicians, and external partners—helping deliver timely, compassionate, and coordinated care. This position is located in our Wilmington Hospital, a fully modernized Wilmington Hospital serving ChristianaCare’s distinguished, high-quality health care in the heart of Wilmington. Our Wilmington Emergency Department houses a Level III Trauma Center. The 37 bed Wilmington ED serves patients with medical, cardiac and traumatic emergencies.
Requirements
- High school diploma or equivalent required
- Minimum of 2 years of clerical, administrative, or related experience
- Strong communication, multitasking, and organizational skills
- Ability to thrive in a fast-paced, high-pressure environment
- Proficiency with computers and electronic health systems (EHR)
Responsibilities
- Manage incoming and outgoing calls with professionalism and urgency
- Relay information accurately between patients, nurses, physicians, and external agencies
- Initiate emergency communications (e.g., overhead trauma alerts, code activations) following established protocols
- Coordinate with registration, ancillary departments, and care teams to support patient flow
- Welcome and assist patients and visitors; issue visitor passes in accordance with hospital policy
- Support quick registration workflows and obtain consent-to-treat documentation
- Verify and update patient demographics, insurance, and pharmacy information
- Perform admission, discharge, and transfer (ADT) functions in electronic systems
- Maintain accurate patient charts and documentation
- Prepare and distribute records, forms, and physician-requested reports
- Complete insurance-related documentation, including orthopedic equipment forms
- Protect patient confidentiality and ensure HIPAA compliance
- Follow all departmental safety protocols and report concerns promptly
- Adhere to organizational policies and customer service standards
- Assist with onboarding and training of new team members
- Participate in department committees and process improvement initiatives
- Support administrative follow-ups, including correspondence with outside providers and agencies
Benefits
- Medical
- Dental
- Eye Care
- Tuition Reimbursement
- 403b with defined contribution
- Generous Paid Time Off
- Paid Parental Leave
- health insurance
- paid time off
- retirement
- an employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
