Emergency Department - Unit Coordinator

Mass General Brigham•Newton, WA

5d•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. This 40-hour position involves 4x10-hour shifts, from 9 AM to 7:30 PM, with every other weekend and rotating holidays. The role provides administrative support to unit-based and hospital-wide clinicians and staff, functioning as the liaison between the patient, visitors, and clinicians. The successful candidate will effectively organize priorities, complete tasks on time, and manage confidential patient information. This role partners with nursing to coordinate the day-to-day patient flow, including communication to key players regarding patient admissions, discharges, and transfers. Outstanding service for every customer interaction is expected. Actual job duties may vary by department. This position does not require direct patient care.

Requirements

High School Diploma or Equivalent required
Administrative support experience 2-3 years required
Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
Proficiency in MS Office.
Ability to proofread and edit written documents.
Ability to use phone system.
Managing one's own time and the time of others.
Strong verbal & written communication skills.
Strong interpersonal, written and oral skills.
Ability to use standard office equipment.
Familiarity with medical terminology.

Nice To Haves

Associate's Degree in a Related Field of Study preferred
Certified Health Unit Coordinator - National Association of Health Unit Coordinators (NAHUC) preferred

Responsibilities

Performs clerical and other duties to assist in the general administration of the floor or unit.
Greets and interacts with patients, families, visitors, and coworkers in person and via communication tools in a professional manner.
Receives, prioritizes, organizes, and manages information at the central nursing station, and throughout the unit.
Schedules consultations, tests, procedures, and patient transport to other departments.
Enters into electronic medical record accurate and timely information about admissions, discharges, and transfers to facilitate efficient patient throughput.
Contacts ancillary service departments to obtain equipment, services, and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department.