Health Unit Coordinator - Emergency Department
About The Position
The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. These duties may include monitoring and ordering supplies, promptly answering patient call lights and elevating patient needs to nursing staff, and assisting the care team with managing orders in the electronic health record (EHR). Communicates effectively via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care. Functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources. The HUC activities complement the patient care delivery model. Carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities. Supports the healthcare team by anticipating and responding to team requests and patient needs.
Requirements
- High school diploma or equivalent required
- Basic knowledge of computer systems and strong keyboarding skills (i.e., Windows-based applications, LAN use, and intranet/internet use) required
Nice To Haves
- Successful completion of HUC post-secondary program, or HUC Certification preferred
- Minimum of one year working experience in a medical environment preferred
- Knowledge of basic medical terminology preferred
- Proficiency of computer skills
- Working knowledge with EHR systems, EPIC preferred
- Outstanding customer service, interpersonal and organizational skills
- Adapts effectively to unpredictable situations within the patient care setting
- Availability to work flexible hours including days, evenings, nights, weekends and holidays
- Maintains certifications/licensure per work unit requirements
Responsibilities
- Monitoring and ordering supplies
- Promptly answering patient call lights and elevating patient needs to nursing staff
- Assisting the care team with managing orders in the electronic health record (EHR)
- Communicating effectively via a variety of modalities with patients, visitors, and facility staff
- Playing an integral role in communication across the continuum of care
- Functioning as a resource to members of the health care team
- Carrying out all aspects of the job using good judgment and problem-solving skills
- Assuming responsibility for self-development within the role
- Participating in continuous improvement activities
- Supporting the healthcare team by anticipating and responding to team requests and patient needs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
