Unit Clerk NVU PT day shift

Bronson Healthcare•Kalamazoo, MI

1d•Onsite

About The Position

Under the supervision of Unit Leadership, the Unit Clerk/Receptionist performs clerical and receptionist functions for the unit. The role prepares and compiles nursing-unit records, coordinates unit communication systems such as phones, nurse call systems, and hospital information systems, relays information, maintains public relations, and assists with supplies, equipment, and the unit environment. Other duties may be assigned by Unit Leadership. The position supports unit operations and patient flow by coordinating information, answering calls, directing visitors, maintaining records, handling supplies and equipment requests, and entering or retrieving information in computerized systems. It may also involve transporting patients and guests, assisting with patient and family needs, and completing paperwork as directed by an RN. At Bronson Methodist Hospital, the role may additionally function as a Patient Safety Assistant for suicide precautions, except in specified departments. Employees who provide direct patient care must demonstrate competencies specific to the population served. The work involves substantial computer and visual tasks, considerable standing or walking, regular lifting of objects weighing 20 pounds or less, and assistance with heavier tasks such as moving patients. Some straining, fatiguing positions, and sustained hand-eye coordination may be required.

Requirements

High school diploma or GED required for employees hired on or after June 1, 2017.
Ability to successfully complete the organization’s competency requirements for English, writing, spelling, and reading comprehension.
Ability to successfully complete hospital, core, and unit-specific orientation.
Working knowledge of medical terminology.
Ability to enter and retrieve data from the organization’s computerized systems.
Organizational skills to maintain records and orderly filing systems and manage multiple processes simultaneously.
Ability to communicate effectively with patients, visitors, and all members of the care delivery team.
Ability to meet the role’s physical demands, including considerable standing or walking, regular lifting of objects weighing 20 pounds or less, and assisting with heavier tasks such as lifting and moving patients.

Nice To Haves

One to three months of related experience and/or training preferred.
Previous healthcare experience preferred.

Responsibilities

Coordinate the flow of information throughout the unit or department for staff.
Answer telephone and nurse call system; provide information or relay messages to patients, visitors, and medical staff.
Direct visitors to patient rooms or waiting areas and distribute mail, newspapers, and flowers to patients.
Compile patient census, maintain records, and distribute information according to unit procedures.
Coordinate with the charge nurse to support smooth, efficient, and timely patient flow.
Perform clerical duties and process equipment and staff requests related to department needs.
Record patient and attending-physician information to prepare medical records for new patients, and maintain unit medical-record files.
Monitor and requisition supplies designated by nursing staff; organize and store supplies according to procedures.
Gather, enter, and retrieve information in computerized systems.
Transport patients and guests within the facility as directed or needed.
Stock the assigned unit to facilitate patient care.
Take admission paperwork to patient rooms and complete Medicare/important message and other paperwork as directed by an RN.
Manage incoming items from the tube station and deliver medications or other items to the RN or medication cart.
Work with transport staff to monitor elevator bays for beds and carts.
Assist in monitoring the Environment of Care.
Attend to patient and family needs, including tasks such as passing water or getting a towel.
Maintain unsupervised access to unit medication rooms for stocking or retrieving supplies.
In OB Mother Baby/Antepartum only, hold and cuddle stable newborn infants under RN direction and supervision.
When functioning as a Patient Safety Assistant for suicide precautions, observe and help prevent unsafe patient behavior, communicate patient status to the responsible RN, occasionally accompany patients to diagnostic tests, and maintain a clean and orderly environment.
As a Patient Safety Assistant, assist with patient turns and transfers to a commode or bathroom; use proper body mechanics, safe patient-handling practices, transfer devices, and personal protective equipment as needed.