Union Porter

UDR Careers•New York, NY

19h

About The Position

The Union Porter is responsible for maintaining the community’s physical condition in accordance with company operating and safety standards and ensuring service requests and repairs are completed correctly and promptly. The role keeps leasing offices, model units, clubhouses, and public and common interior areas neat, clean, and attractive. The position is managed by the Community Director, Senior Community Director, or Lead Service Manager and has no supervisory responsibilities. The role maintains community amenities, building exteriors, breezeways, curbs, signage, leasing offices, central garbage areas, parking areas, elevators, halls, and other common spaces. Duties also include maintaining outdoor areas, removing snow, keeping grounds and building features in good condition, maintaining tools and inventory, reporting safety and equipment issues, and providing customer service to residents and other customers. The position may include delivering items to residents or assisting with package pickups. Work may involve exposure to outdoor conditions, unpleasant or hazardous temperatures, weather, odors, or landscape conditions. Schedules are flexible, with occasional evening and regular weekend work. The position requires regular attendance and physical access to interior and exterior community areas, including climbing ladders and entering small crawlspaces.

Requirements

Minimum of one year of relevant experience.
Must be an active member of the Union within 30 days of employment.
Ability to understand and follow instructions.
Knowledge of organizational and community policies and procedures.
Ability to follow proper safety techniques and applicable company, community, and departmental policies, procedures, and standards.
Knowledge of community machines and tools, including their design, uses, repair, and maintenance.
Ability to bend, stretch, twist, or reach with the body, arms, or legs; regularly bend, stoop, walk, and stretch.
Ability to push, pull, lift, carry, or maneuver up to 100 pounds independently and up to 250 pounds with assistance.
Ability to quickly and repeatedly adjust machine or vehicle controls to exact positions.
Eye-hand coordination and manual dexterity sufficient to operate mowers, blowers, saws, and other equipment.
Sensory capability to detect odors and hear sounds necessary to detect, diagnose, and repair machinery; normal range of eyesight.
Ability to access interior and exterior community areas and amenities, climb ladders, and access small crawlspaces.
Ability to be pleasant and cooperative with others and proactively provide superior customer service.
Ability to travel if required.
Regular and consistent attendance.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Maintain the cleanliness and appearance of community amenities, building exteriors, breezeways, curbs, signage, leasing offices, central garbage areas, parking lots, elevators, halls, and common areas; remove debris, trash, graffiti, and other items that affect appearance.
Ensure service requests and repairs are completed correctly and in a timely manner.
Maintain outdoor, poolside, and garden areas, including cutting grass, edging borders, spreading ground cover, and planting or maintaining flowers and plants.
Remove snow from entryways and sidewalks.
Maintain sidewalks, stairwells, driveways, parking lots and garages, water features, planters, boilers, elevators, hallways, and other grounds or tower features.
Keep tools, equipment, and workspace organized and in proper working order; request replacements as needed and assist with stocking inventory.
Provide superior customer service to internal and external customers.
Replace or report lights that are not working.
Immediately report deficiencies, safety or risk-management issues, equipment malfunctions, injuries, accidents, or other safety concerns to the supervisor.
Deliver items to residents or assist with package pickups as needed.
Respond to questions and help resolve resident, vendor, contractor, or work-scheduling issues.
Perform other duties as assigned or necessary.