Union Porter

UDR - Opening Doors to your future•New York, NY

1d•Onsite

About The Position

The Union Porter is responsible for maintaining the community’s physical condition according to company operating and safety standards and ensuring service requests and repairs are completed correctly and promptly. The role maintains leasing offices, model units, clubhouses, and public and common interior areas in a neat, clean, and attractive condition. The position is managed by the Community Director, Senior Community Director, or Lead Service Manager and exercises no supervision. The porter maintains the appearance and cleanliness of community amenities, building exteriors, breezeways, curbs, signage, leasing offices, central garbage areas, parking lots, elevators, halls, and other common areas. Duties include grounds and landscape upkeep, snow removal, upkeep of community features, organizing and maintaining tools and equipment, reporting safety or equipment issues, and providing customer service. The role may also involve delivering items to residents or assisting with package pick-ups. Other duties may be assigned as necessary. The position involves regular bending, stooping, walking, stretching, and accessing interior and exterior community areas, including climbing ladders and entering small crawlspaces. It requires independently maneuvering weights up to 100 pounds and, with assistance, up to 250 pounds. Work may periodically involve unpleasant or hazardous outdoor conditions. Flexible schedules, occasional evening work, and regular weekend work are noted.

Requirements

Minimum of one year of relevant experience.
Must be an active member of the Union within 30 days of employment.
Ability to follow proper safety techniques in accordance with company, community, and departmental policies, procedures, and standards.
Knowledge of community machines and tools, including their design, use, repair, and maintenance.
Ability to understand and comprehend instructions.
Ability to respond to questions or resolve resident, vendor, contractor, or work-scheduling issues.
Ability to travel if required.
Ability to work cooperatively and maintain a pleasant, good-natured attitude.
Ability to recognize and implement superior customer service for internal and external customers.
Ability to bend, stretch, twist, or reach with the body, arms, and/or legs and exert force to lift, push, pull, or carry objects.
Ability to quickly and repeatedly adjust machine or vehicle controls to exact positions.
Ability to push, pull, lift, carry, or maneuver up to 100 pounds independently and up to 250 pounds with assistance.
Eye-hand coordination and manual dexterity sufficient to operate mowers, blowers, saws, and other equipment.
Sensory capability to detect odors and hear sounds needed to detect, diagnose, and repair machinery; normal range of eyesight.
Ability to physically access community interiors, exteriors, and amenities, climb ladders, and access small crawlspaces.
Regular and consistent attendance.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Maintain the overall appearance and cleanliness of the community, keeping amenities, exteriors, breezeways, curbs, signage, leasing offices, garbage areas, parking lots, elevators, halls, and common areas free of debris, trash, graffiti, and other unsightly items.
Ensure service requests and repairs are completed correctly and in a timely manner.
Maintain outdoor, poolside, or garden areas, including cutting grass, edging borders, spreading ground cover, and planting and maintaining flowers and plants.
Remove snow from entryways and sidewalks.
Maintain sidewalks, stairwells, driveways, parking lots and garages, water features, planters, boilers, elevators, hallways, and other grounds or tower features.
Keep tools, equipment, and workspace organized and in proper working order; request replacements as needed and assist with stocking inventory.
Provide superior customer service to internal and external customers.
Replace or report lights that are not working.
Immediately report deficiencies and risk-management safety issues, as well as mechanical or electrical equipment malfunctions and injuries or accidents, to the supervisor.
Deliver items to residents or assist with package pick-ups when needed.
Perform other duties as assigned or necessary.