Unified Communications Telecom Administrator
About The Position
Vamonos IT is seeking a Unified Communications (UC) Telecom Administrator responsible for the provisioning, configuration, monitoring, and maintenance of enterprise voice and Unified Communications platforms. This role ensures reliable, secure, and high-quality communication services throughout all of our Federal Customer’s locations. The ideal candidate will manage endpoint provisioning, carrier coordination, user access support, escalation handling, and continuity-of-mission communications while supporting modernization initiatives and the transition to a Microsoft Teams-based UC environment.
Requirements
- Strong expertise in telecommunications and UC technologies, including: Avaya Government Cloud telephony, Cisco Unified Communications infrastructure, Microsoft Teams collaboration services
- Proficiency in endpoint provisioning and lifecycle management
- Experience coordinating with telecommunications carriers and service providers
- Experience supporting enterprise communication platforms and ensuring SLA compliance
- Technical knowledge of hybrid cloud and on-premises environments
- Ability to manage escalations and continuity-of-mission communications
- Strong analytical and troubleshooting skills
- Excellent communication and stakeholder engagement abilities
- Familiarity with modernization and cloud migration initiatives
- Experience managing vendor relationships and escalations
- Must be able to obtain and maintain a Public Trust clearance
Nice To Haves
- Cisco Certified Network Professional (CCNP) Collaboration or equivalent certification
- Microsoft Certified: Azure Solutions Architect Expert or similar certification
- Experience supporting federal agencies or enterprise telecommunications environments
- Experience with enterprise UC modernization programs
Responsibilities
- Provision, configure, and maintain enterprise voice and UC platforms
- Coordinate carrier services and telecommunications support activities
- Manage user access, endpoint deployment, and communication services
- Resolve incidents, troubleshoot issues, and support service restoration
- Monitor platform performance and ensure compliance with established SLAs
- Support continuity-of-mission communication requirements
- Assist with migration and modernization projects, including Microsoft Teams adoption
- Work closely with vendors, customers, and technical teams to maintain operational excellence
- Maintain technical documentation and operational procedures
Benefits
- Paid Federal Holidays
- Health, Dental, and Vision Insurance Options
- Simple IRA with Matching
- Robust Paid Vacation Policy
- Continuing Education Assistance
- Short-Term Disability
- Company-Provided Life Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
