Unified Communications Engineer
About The Position
We are looking for a Unified Communications (UC) Engineer to help grow, monitor, and manage our global voice and video infrastructure. This role sits within our larger IT group and will require you to deliver smart solutions in a fast-paced environment without disrupting the daily workflow. The UC team is responsible for all tasks and infrastructure related to collaboration and telephony. Projects include improving tooling and monitoring, deploying UC products and services, and executing software and hardware configuration changes globally, all while minimizing downtime for various collaboration services. Our UC Engineers are experts at multitasking, monitoring alarms generated by our voice and video systems, juggling project-related tasks, and serving as an escalation point for users and other technology groups. You’ll interface daily with various tech teams across the firm—including IT Operations, Cybersecurity, and Networking—to provide capacity planning, develop standards and best practices, and improve documentation across our global UC infrastructure. The right candidate will be passionate about solving complex problems and supporting users with robust and flexible technical solutions.
Requirements
- 7+ years of in-depth experience configuring and supporting the Cisco UC and Collaboration Product Suite in a multi-cluster environment.
- Experience with Cisco Unified Communications Manager versions 14+.
- Experience with Cisco Meeting Server.
- Experience with Cisco Expressway.
- Excellent knowledge of SIP.
- Experience implementing Session Border Controllers and PSTN SIP trunking.
- Deeply experienced with upgrading and maintaining Cisco UC products.
- Experience supporting phones, softphones, and video conferencing endpoints.
- Knowledgeable about UC compliance products.
- Experienced with modern voice recording platforms (Verint, NiCE, Calabrio, etc.).
- Experienced with messaging archiving products (Movius, LeapXpert, Smarsh, etc.).
- Knowledgeable about Cisco APIs related to UC products.
- Experienced with creating API automations using Python, PowerShell, etc.
- Experienced with integrating cloud-based conferencing technologies (Webex, Zoom, Teams, etc.) with on-premise infrastructure.
- Comfortable troubleshooting custom API-based integrations with UC products and services.
- Able to collect and interpret log files.
- Able to collaborate with support partners to solve problems while maintaining system stability.
- Able to properly manage expectations with colleagues and users.
- Familiar with the virtualization of Cisco UC applications on enterprise-grade servers (HPE, Dell, Cisco, etc.).
- Strong understanding of current security standards and expectations.
Responsibilities
- Grow, monitor, and manage global voice and video infrastructure.
- Deliver smart solutions in a fast-paced environment without disrupting the daily workflow.
- Improve tooling and monitoring for UC products and services.
- Deploy UC products and services.
- Execute software and hardware configuration changes globally, minimizing downtime for collaboration services.
- Multitask, monitor alarms generated by voice and video systems, and juggle project-related tasks.
- Serve as an escalation point for users and other technology groups.
- Interface daily with IT Operations, Cybersecurity, and Networking teams.
- Provide capacity planning, develop standards and best practices, and improve documentation across the global UC infrastructure.
- Solve complex problems and support users with robust and flexible technical solutions.
- Configure and support Cisco UC and Collaboration Product Suite.
- Implement Session Border Controllers and PSTN SIP trunking.
- Upgrade and maintain Cisco UC products.
- Support phones, softphones, and video conferencing endpoints.
- Troubleshoot custom API-based integrations with UC products and services.
- Collect and interpret log files.
- Collaborate with support partners to solve problems while maintaining system stability.
- Manage expectations with colleagues and users.
- Troubleshoot and use creative thinking to resolve issues.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
