Unified Communications Engineer - Hourly

Methodist Le Bonheur Healthcare•Memphis, TN

1d•Onsite

About The Position

From a staff position, and under general supervision, functions as a member of various multi-disciplinary teams or with assignments in complex Clinical and Business Information Technologies. Designs, develops, enhances, and tests complex Telecommunications systems using various tools in support of business and clinical operations. Responsible for identifying and coordinating new solutions, upgrades and implementations, as well as, providing support and maintenance in the areas of: Unified Clinical Collaboration Platforms, Avaya Telephony, Cisco Telephony (CUCM) and Cisco Contact Center (UCCE). Accountable for documenting existing and evaluating new contact center and multi-channel technologies and developing departmental standards & practices. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence. A Brief Overview From a staff position, and under general supervision, functions as a member of various multi-disciplinary teams or with assignments in complex Clinical and Business Information Technologies. Designs, develops, enhances, and tests complex Telecommunications systems using various tools in support of business and clinical operations. Responsible for identifying and coordinating new solutions, upgrades and implementations, as well as, providing support and maintenance in the areas of: Unified Clinical Collaboration Platforms, Avaya Telephony, Cisco Telephony (CUCM) and Cisco Contact Center (UCCE). Accountable for documenting existing and evaluating new contact center and multi-channel technologies and developing departmental standards & practices. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Requirements

Bachelor's Degree Information Systems
Telecommunications 1-3 years
Demonstrates strong analytical skills.
Demonstrates strategic, organization and advisory abilities.
Demonstrated ability to exercise sound judgment.
Demonstrated oral and written communication skills.
Self-starter with the ability to work independently and in a collaborative team environment.
Excellent interpersonal, problem solving and leadership skills to work with all levels of management within the organization and external customer, suppliers and vendors.
Strong management and organizational skills as to independently handle conflicting priorities to meet organizational service levels and business requirements.
Strong critical thinking skills to troubleshoot information systems problems and negotiate coordinate and implement arrangements for repairs.

Nice To Haves

High School Diploma or Equivalent

Responsibilities

Assists in identifying and planning for current and future Customer requirements.
Recommends techniques, procedures, and applications to meet the Customers' needs.
Ensures efficiency and logical soundness in assigned applications.
Validates functional operation and reliability of new and/or modified applications with thorough testing; obtains or develops valid test data and conducts testing as appropriate.
Reviews, recommends and implements data security, integrity, backup and recovery procedures.
Demonstrates continued growth in professional capabilities as applied to assignments through participation in formal and informal study sessions, and researching technical manuals and professional publications.

Benefits

Our Associates are passionate about what they do, the service they provide and the patients they serve.
We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living.
We see each day as a new opportunity to make a difference in the lives of the people in our community.
Within any role at Methodist Le Bonheur, you can play a rewarding and fulfilling part in helping us provide high-quality, innovative and compassionate care to the people of Memphis and the Mid-South.
Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
Our goal is to improve every life we touch, including our Associates.
For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South, and we value the dedicated individuals who play such a crucial role in helping us fulfill our mission.
With Methodist Le Bonheur, you’ll be recognized and rewarded, treated with respect and given many opportunities to learn, grow and build a fulfilling career.
Because we’re not at our best until you are at yours.