Lead Unified Communications Engineer

Humana•Tampa, FL

2d•$117,600 - $161,700•Hybrid

About The Position

The Lead Unified Communications Engineer is responsible for designing, modernizing, and optimizing enterprise collaboration, productivity, and AI-enabled workplace platforms across Microsoft 365 and related ecosystems. You will combine deep technical expertise with leadership responsibilities, driving M365 migrations, advancing Copilot/AI capabilities, and helping platform modernization deliver secure, scalable, and high-performing digital workplace solutions. You will report to an Associate Director of Unified Systems Engineering.

Requirements

A Bachelor's degree in computer science or related field
8 or more years of Unified Communications experience
2 or more years of project leadership experience
Deep hands-on experience administering Microsoft 365 Tenants (Exchange Online, Teams, SharePoint, and OneDrive).
Automation and scripting experience (PowerShell, APIs)
Experience planning, designing, and implementing communications systems
Willing to travel up to 10%.

Nice To Haves

Experience leading large-scale M365 migrations and modernization efforts (tenant-to-tenant, M&A, or platform transformation).
Implement and support AI capabilities within productivity platforms (e.g., Microsoft Copilot).
Demonstrated leadership in engineering delivery, platform transformation, and mentorship.
Experience across Unified Communications ecosystems
Background in M365 governance, security, and compliance (Purview, DLP, retention).
Experience driving enterprise modernization initiatives (cloud adoption, legacy decommissioning, platform consolidation).
Familiarity with data readiness, information architecture, and content lifecycle strategies supporting AI.
Cost analysis, and vendor comparison experience
Certifications related to Unified Communications such as Microsoft 365 Certified: Administrator Expert (MS-102), Microsoft Certified: Power Platform Developer Associate (PL-400) OR Automate Administration with PowerShell (AZ-040)

Responsibilities

Lead the design, implementation, and modernization of Unified Communications and Productivity platforms (M365, Teams, SharePoint, OneDrive, Exchange, and related tools).
Drive migration from legacy and fragmented solutions to modern, cloud-based platforms and standardized architectures.
Own platform health, performance, and reliability, ensuring alignment with enterprise security, compliance, and operational standards.
Advance automation, observability, and operational functionality using PowerShell, APIs, and modern engineering practices.
Lead complex Microsoft 365 migrations, including tenant-to-tenant, M&A integrations, and enterprise platform transformations.
Own end-to-end migration delivery: planning, execution, cutover, and stabilization.
Define and standardize migration patterns, coexistence strategies, and phased modernization approaches.
Partner with identity, security, networking, and endpoint teams to ensure seamless, secure execution.
Support implementation and operationalization of enterprise AI capabilities, including Microsoft Copilot across M365 workloads.
Integrate AI capabilities into collaboration platforms to enhance productivity, automation, and user experience.
Establish guardrails, governance, and best practices for responsible AI usage aligned to security and compliance requirements.
Monitor adoption, usage trends, and value realization of AI capabilities; drive continuous improvement.
Mentor engineering teams on incorporating AI into platform design, operations, and modernization initiatives.
Drive adoption and optimization of productivity and collaboration tools to improve business outcomes.
Define governance, lifecycle management, and usage standards for modern collaboration platforms.
Align platform capabilities to measurable outcomes (productivity gains, adoption, user experience, operational efficiency).
Be a senior technical leader and escalation point for complex platform and modernization efforts.
Mentor and develop engineers across M365, automation, and AI-enabled collaboration technologies.
Influence long-term platform strategy, architecture decisions, and modernization roadmaps.
Act as a key interface with business and IT leadership, communicating risks, impacts, and transformation outcomes.
Translate technical capabilities (including AI and modernization) into clear business value.
Drive cross-functional alignment across engineering, security, product, and operations teams.