Lead Unified Communications Engineer
Humana•Louisville, KY
•Hybrid
About The Position
The Lead Unified Communications Engineer is responsible for designing, modernizing, and optimizing enterprise collaboration, productivity, and AI-enabled workplace platforms across Microsoft 365 and related ecosystems. You will combine deep technical expertise with leadership responsibilities, driving M365 migrations, advancing Copilot/AI capabilities, and helping platform modernization deliver secure, scalable, and high-performing digital workplace solutions.
Requirements
- A Bachelor's degree in computer science or related field
- 8 or more years of Unified Communications experience
- 2 or more years of project leadership experience
- Deep hands-on experience administering Microsoft 365 Tenants (Exchange Online, Teams, SharePoint, and OneDrive).
- Automation and scripting experience (PowerShell, APIs)
- Experience planning, designing, and implementing communications systems
- Willing to travel up to 10%.
Nice To Haves
- Experience leading large-scale M365 migrations and modernization efforts (tenant-to-tenant, M&A, or platform transformation).
- Implement and support AI capabilities within productivity platforms (e.g., Microsoft Copilot).
- Demonstrated leadership in engineering delivery, platform transformation, and mentorship.
- Experience across Unified Communications ecosystems
- Background in M365 governance, security, and compliance (Purview, DLP, retention).
- Experience driving enterprise modernization initiatives (cloud adoption, legacy decommissioning, platform consolidation).
- Familiarity with data readiness, information architecture, and content lifecycle strategies supporting AI.
- Cost analysis, and vendor comparison experience
- Certifications related to Unified Communications such as Microsoft 365 Certified: Administrator Expert (MS-102), Microsoft Certified: Power Platform Developer Associate (PL-400) OR Automate Administration with PowerShell (AZ-040)
Responsibilities
- Lead the design, implementation, and modernization of Unified Communications and Productivity platforms (M365, Teams, SharePoint, OneDrive, Exchange, and related tools).
- Drive migration from legacy and fragmented solutions to modern, cloud-based platforms and standardized architectures.
- Own platform health, performance, and reliability, ensuring alignment with enterprise security, compliance, and operational standards.
- Advance automation, observability, and operational functionality using PowerShell, APIs, and modern engineering practices.
- Lead complex Microsoft 365 migrations, including tenant-to-tenant, M&A integrations, and enterprise platform transformations.
- Own end-to-end migration delivery: planning, execution, cutover, and stabilization.
- Define and standardize migration patterns, coexistence strategies, and phased modernization approaches.
- Partner with identity, security, networking, and endpoint teams to ensure seamless, secure execution.
- Support implementation and operationalization of enterprise AI capabilities, including Microsoft Copilot across M365 workloads.
- Integrate AI capabilities into collaboration platforms to enhance productivity, automation, and user experience.
- Establish guardrails, governance, and best practices for responsible AI usage aligned to security and compliance requirements.
- Monitor adoption, usage trends, and value realization of AI capabilities; drive continuous improvement.
- Mentor engineering teams on incorporating AI into platform design, operations, and modernization initiatives.
- Drive adoption and optimization of productivity and collaboration tools to improve business outcomes.
- Define governance, lifecycle management, and usage standards for modern collaboration platforms.
- Align platform capabilities to measurable outcomes (productivity gains, adoption, user experience, operational efficiency).
- Be a senior technical leader and escalation point for complex platform and modernization efforts.
- Mentor and develop engineers across M365, automation, and AI-enabled collaboration technologies.
- Influence long-term platform strategy, architecture decisions, and modernization roadmaps.
- Act as a key interface with business and IT leadership, communicating risks, impacts, and transformation outcomes.
- Translate technical capabilities (including AI and modernization) into clear business value.
- Drive cross-functional alignment across engineering, security, product, and operations teams.
Benefits
- Health benefits effective day 1
- Paid time off, holidays, volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
