Unified Communications Engineer

Hospital Sisters Health System•O'Fallon, IL

1d•Hybrid

About The Position

Hospital Sisters Health System (HSHS) is seeking a Unified Communications Engineer to ensure the stability and integrity of in-house voice, video, and wireless telecommunications services. Under direct or general supervision, the engineer participates in installation, monitoring, maintenance, support, and optimization of telecommunications hardware, software, and communication links. The role also analyzes and resolves telecommunications hardware and software problems in a timely and accurate manner. This position is in the IT department and Corporate Services core function at St. Elizabeth Hospital in O’Fallon, Illinois. It is full-time, scheduled for 40 hours per week, and hybrid with onsite work as needed. Internet requirements for remote work include download speeds of at least 20 Mb, upload speeds of at least 6 Mb, and latency under 100 ms; higher download and upload speeds and lower latency are preferred. Compensation is $29.55–$44.32 per hour, with the actual rate based on relevant experience, skills, training, certifications, and education. HSHS is a healthcare system serving communities in Illinois and Wisconsin. Its 13 hospitals, community-based health centers, and clinics are supported by more than 13,000 colleagues. HSHS describes its culture as grounded in respect, care, competence, and joy, with a focus on continually improving care through technology and other advances.

Requirements

Associate degree in Computer Science or a related field; a high school diploma or equivalent plus three years of information technology experience may be accepted instead.
Internet download speed of at least 20 Mb, upload speed of at least 6 Mb, and latency/ping under 100 ms.

Nice To Haves

One year of experience configuring and supporting Cisco Unified Communications or Avaya infrastructure.
One year of experience troubleshooting to isolate and diagnose issues in large-scale voice implementations.
One year of experience with telecommunications or network systems, protocols, and standards such as Ethernet, LAN, WAN, SIP, H.323, G.711, and T.38.
Internet download speeds of 100 Mb or higher, upload speeds of 10 Mb or higher, and latency/ping under 60 ms.

Responsibilities

Ensure the stability and integrity of in-house voice, video, and wireless telecommunications services.
Participate in the installation, monitoring, maintenance, support, and optimization of telecommunications hardware, software, and communication links.
Analyze and resolve telecommunications hardware and software problems in a timely and accurate manner.

Benefits

Medical, prescription, dental, and vision coverage for eligible colleagues.
Paid Time Off combining vacation, sick, and personal days.
Retirement benefits including HSHS contributions.
Education assistance of up to $5,250 per calendar year and tuition discounts at select colleges, with no waiting period.
Adoption assistance of up to $7,500.
Wellness program with incentives.
Employer-paid life insurance.
Short-term and long-term disability coverage.
Flexible spending accounts.
Employee assistance program.
Identity theft coverage.
Colleague rewards and recognition program.
Discount program.