Unemployment Insurance Examiner (Adjudication)

State of Ohio

1d • Onsite

About The Position

The Unemployment Insurance Examiner works for the Ohio Department of Job and Family Services’ Office of Unemployment Insurance Operations, which administers Ohio’s unemployment insurance program. The role supports the resolution of unemployment claims by investigating issues, determining appropriate actions, and accurately recording claim activity. The examiner builds and maintains professional relationships with claimants, employers, and other adjudicators, and assists claimants and other stakeholders through in-person interactions.

The position is permanent and full-time, based at an ODJFS facility in Columbus, Akron, or Dayton. Standard workdays are Monday through Friday, with hours between 8:00 a.m. and 5:00 p.m. Travel may be required for occasional training meetings or other operational needs. The selected candidate must provide their own transportation or have a valid driver’s license to operate a state vehicle. The final candidate must undergo a criminal background check; some positions may require fingerprinting.

Requirements

• Meet one of the stated qualification pathways: 12 months of experience interpreting, applying, and making decisions concerning program eligibility and/or liability, plus 6 months of training or experience operating a personal computer and 6 months of training or experience in customer contact for problem-solving purposes; or 4 courses in business administration, public administration, human services, or social sciences, plus the stated computer-operation and customer-contact training or experience; or an equivalent of the minimum class qualifications.
• Basic mathematical skills, including addition, subtraction, multiplication, and division.
• Strong interpersonal, verbal, and written communication skills.
• Complete required documentation accurately and on time.
• Use analytical thinking to identify facts, solve problems, and make sound decisions.
• Demonstrate self-motivation and efficiency.
• Work effectively in office and field-based environments.
• Collaborate with others and work independently.
• Maintain a strong customer-service focus.
• Analyze and resolve complex problems and apply policies and procedures appropriately to varying situations.
• Organize and prioritize work, perform under pressure and within established deadlines, take initiative, work with minimal supervision, and demonstrate strong time-management skills.
• Provide own transportation or have a valid driver’s license to operate a state vehicle when travel is required.

Responsibilities

• Build and maintain professional relationships with claimants, employers, and other adjudicators.
• Record and convey actions taken on claims to determine claim status.
• Enter and correct unemployment claim information.
• Use unemployment systems and software.
• Follow applicable federal, state, and ODJFS rules, regulations, policies, and procedures.
• Complete initial and ongoing training as required.
• Conduct fact-finding and investigate claim issues.
• Determine appropriate actions needed to resolve claims.
• Assist claimants and other stakeholders through in-person interactions, answering questions and resolving claim issues.
• Perform other duties as assigned.

Benefits

• Medical coverage.
• Free dental, vision, and basic life insurance premiums after completion of the eligibility period.
• Paid time off, including vacation, personal, and sick leave, plus 11 paid holidays per year.
• Childbirth, adoption, and foster care leave.
• Education and development opportunities, including Employee Development Funds and Public Service Loan Forgiveness.
• Public retirement systems, including OPERS, STRS, SERS, and HPRS, and optional Ohio Deferred Compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed