Unemployment Insurance Examiner (Integrity Support Unit)

State of Ohio • Columbus, OH

3d • Onsite

About The Position

The Unemployment Insurance Examiner works in the Compliance, Integrity Support Unit of the Office of Unemployment Insurance Operations. The unit helps prevent and identify fraud involving unemployment insurance employer accounts and claims and supports compliance efforts by researching and investigating tax avoidance (SUTA dumping), overdue accounts, fictitious employers, and employer account liability determinations. The role communicates with claimants, employers, and other customers; reviews claims and records actions; enters and updates claim information in computer systems; and researches claim issues to determine appropriate next steps. Daily tasks may vary based on workload and customer needs.

The position is headquartered at an ODJFS facility in Columbus, Akron, or Dayton. The location determination will take into account the proximity to the applicant's home address. The role is permanent and full-time, with work hours of 8:00 AM to 5:00 PM.

Requirements

• Meet one of the stated qualification pathways: 12 months of experience interpreting, applying, and making decisions for program eligibility and/or liability, plus 6 months of training or experience operating a personal computer and 6 months of training or experience in customer contact for problem-solving purposes; or four courses in business administration, public administration, human services, or social sciences, plus the same computer-operation and customer-contact training or experience; or the equivalent of the minimum class qualifications.
• Basic math skills.
• Strong verbal and written communication skills.
• Ability to work well with a variety of people.
• Good recordkeeping and documentation skills.
• Strong problem-solving and analytical abilities.
• Self-motivated and able to stay productive.
• Comfortable working independently and as part of a team.
• Customer-service focused.
• Able to understand and apply policies and procedures.
• Organized with strong attention to detail.
• Able to manage time effectively and meet deadlines.
• Comfortable working under pressure.
• Takes initiative and requires minimal supervision.
• Flexible working in both office and non-office settings.

Responsibilities

• Communicate professionally with claimants, employers, and other customers.
• Review claims and document actions taken.
• Enter and update unemployment claim information in computer systems.
• Use unemployment-related software and tools.
• Follow federal, state, and agency rules, policies, and procedures.
• Complete required training.
• Research and investigate claim issues.
• Gather facts, solve problems, and determine next steps to resolve claims.
• Perform other assigned duties as needed.

Benefits

• Medical coverage.
• Free dental, vision, and basic life insurance premiums after completion of the eligibility period.
• Paid time off, including vacation, personal, and sick leave, plus 11 paid holidays per year.
• Childbirth, adoption, and foster care leave.
• Education and development opportunities, including Employee Development Funds and Public Service Loan Forgiveness.
• Public retirement systems and optional deferred compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed