Unemployment Insurance Examiner (Integrity Support Unit)

State of Ohio

4d • Onsite

About The Position

The Office of Unemployment Insurance Operations administers Ohio’s unemployment insurance program, which provides short-term income to eligible unemployed workers and helps support families and local economies. The Unemployment Insurance Examiner works in the Integrity Support Unit and reviews, researches, and investigates unemployment claims to help resolve claim issues. The position communicates with claimants, employers, and other customers; documents claim actions; enters and updates information in computer systems; and follows applicable federal, state, and agency requirements. The work is headquartered at an ODJFS facility in Columbus, Akron, or Dayton, with the location determined in part by the applicant’s home address. Daily tasks may vary with workload and customer needs.

Requirements

• Meet one of the stated minimum qualification pathways: 12 months of experience interpreting, applying, and making decisions about program eligibility and/or liability, plus 6 months of training or experience operating a personal computer and 6 months of training or experience in customer contact for problem-solving; or 4 courses in business administration, public administration, human services, or social sciences, plus the same computer-operation and customer-contact qualifications; or an equivalent of the minimum class qualifications.
• Basic math skills.
• Strong verbal and written communication skills.
• Ability to work well with a variety of people.
• Good recordkeeping and documentation skills.
• Strong problem-solving and analytical abilities.
• Self-motivated and able to stay productive.
• Comfort working independently and as part of a team.
• Customer-service focus.
• Ability to understand and apply policies and procedures.
• Organization and strong attention to detail.
• Ability to manage time effectively and meet deadlines.
• Comfort working under pressure.
• Initiative and ability to work with minimal supervision.
• Flexibility to work in office and non-office settings.

Responsibilities

• Communicate professionally with claimants, employers, and other customers.
• Review claims and document actions taken.
• Enter and update unemployment claim information in computer systems.
• Use unemployment-related software and tools.
• Follow federal, state, and agency rules, policies, and procedures.
• Complete required training.
• Research and investigate claim issues.
• Gather facts, solve problems, and determine next steps to resolve claims.
• Perform other assigned duties as needed.

Benefits

• Medical coverage.
• Free dental, vision, and basic life insurance premiums after the eligibility period.
• Paid time off, including vacation, personal, and sick leave, and 11 paid holidays per year.
• Childbirth, adoption, and foster care leave.
• Education and development opportunities, including employee development funds and Public Service Loan Forgiveness.
• Public retirement systems, including OPERS, STRS, SERS, and HPRS, and optional deferred compensation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed