Underwriting Operations Technician-Inspection Department

Ryan Specialty

10d•$20 - $26•Onsite

About The Position

The Underwriting Operations Technician supports the Commercial Lines Inspection department by managing complex inspection-related tasks and ensuring high-quality processing standards. This role serves as a key escalation point for the processing team, handling exceptions, resolving issues, and providing quality oversight. The position also acts as a liaison between Underwriters, agents, inspection vendors, and carriers to ensure timely and accurate completion of inspection requirements.

Requirements

Experience in insurance operations, underwriting support, or a related role (commercial lines experience preferred but not required)
Basic understanding of inspection processes and workflows, or the ability to quickly learn
Experience working with or supporting a processing support team or shared services team is helpful but not required
Strong problem-solving and critical thinking skills, with the ability to handle complex or escalated tasks
High attention to detail with a focus on quality and accuracy
Effective communication and collaboration skills, with the ability to support multiple stakeholders
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Excel and OneNote

Responsibilities

Manage and resolve complex inspection-related tasks and inquiries that cannot be completed by the centralized processing team
Act as a subject matter expert (SME) for inspection processes and workflows
Troubleshoot processing issues and provide guidance to the Inspection support team
Conduct quality reviews and audits of work completed by the centralized processing team
Identify trends, errors, and training opportunities to improve overall quality and efficiency
Provide feedback and support continuous improvement initiatives
Assist Underwriters, agents, inspection vendors, and carriers with escalated or complex inspection matters
Respond to inquiries requiring advanced knowledge of inspection processes, compliance, and workflows
Ensure clear communication and timely resolution of issues
Monitor inspection workflows to ensure compliance with company guidelines and service level expectations
Support implementation of new or updated processes and procedures
Assist in onboarding and training of new team members
Partner with leadership to improve operational efficiency and effectiveness