Underwriting Operations Team Lead

Jencap•Phoenix, AZ

8h•Hybrid

About The Position

The Team Lead Underwriting Operations will work a hybrid schedule from our Phoenix AZ office. Lead MiniCo’s Underwriting Support Team and operational workflows, with responsibility for team development, ConceptOne (C1) subject-matter expertise, New Business and Renewal support processes, agency-operations coordination, vendor/BPO governance, system testing, and cross-functional process improvement.

Requirements

4 to 5 years of progressively responsible commercial insurance, underwriting operations, project management, or comparable experience.
Strong policy-administration-system experience; ConceptOne expertise preferred.
Demonstrated people leadership, process ownership, systems testing, documentation, and vendor-management capabilities.

Nice To Haves

ConceptOne expertise

Responsibilities

Lead, coach, and develop the Underwriting Support team, including cross-training, workload management, and performance expectations.
Monitor team capacity, address bottlenecks, and recommend staffing or workflow improvements.
Conduct regular team meetings, coaching, goal setting, and performance reviews.
Serve as the primary ConceptOne SME and liaison across Underwriting, IT, Accounting, and vendors.
Troubleshoot system issues and maintain policy, reporting, and data integrity.
Coordinate system updates, business requirements, testing/UAT, and enhancements.
Oversee New Business and Renewal support workflows, policy servicing, vendor processes, and quality controls.
Lead process improvements, audits, system implementations, and special projects.
Support Bill It Now and related Underwriting/Accounting workflows.
Partner with Jencap Compliance, Legal, carriers, and corporate teams on regulatory and operational requirements.
Track and implement state and carrier changes related to rates, rules, forms, coverage, and underwriting.
Oversee agent onboarding, appointments, program requirements, and escalations in partnership with Shared Services.
Manage ODEN and other vendor relationships, including SOWs, service expectations, implementation, and issue resolution.
Support carrier and regulatory audits and follow-up activities.
Provide leadership oversight and occasional support for trade shows and other peak operational needs in Phoenix.