Underwriting Operations Supervisor

Ryan Specialty

20h•Onsite

About The Position

The Underwriting Operations Supervisor will be responsible for managing the personnel and activities of one of our policy operations teams and driving continual process improvement and innovation. Additionally, they will supervise a team of Underwriting Technical Assistants under the strategic direction of their relevant Operations Manager. The ideal candidate has a strong insurance background and excellent management skills and is seeking a career in a rapidly expanding company that provides targeted capital investments in talent and companies.

Requirements

Bachelor of Arts or Bachelor of Science degree preferred.
5+ years of experience in an operations environment, insurance experience and experience with business systems and applications preferred.
Commercial insurance experience preferred.
Strong knowledge of the Property & Casualty insurance industry as well as insurance terminology and the commercial insurance policy lifecycle.
Intermediate to advanced MS Office Excel and Word skills required.
SQL knowledge a plus.
Experience managing staff and workflow in a fast-paced business environment.
Excellent verbal and written communication skills.
Attention to detail, accuracy, and data integrity.
Strong organizational and time management skills.
Ability to maintain standards of quality and quantity of output as established by management.
Desire and drive to foster teamwork in a collaborative environment.
Ability to work well within a team and to continually learn in a fast-paced environment.

Nice To Haves

Chartered Property Casualty Underwriter (CPCU), Associate in Commerical Underwriting (ACU), Associate in Personal Insurance (API) or Registered Professional Liability Underwriter (RPLU) is preferred

Responsibilities

Manager the workflow for the assigned team or line of business.
Monitor productivity volume, service standards and accuracy for their staff and the business that they support.
Assist in driving process improvement and innovation efforts to continually improve our services for the businesses that we support.
Holds team accountable to ensure emails and tasks are handled in a timely manner according to the workflow schedule.
Provides direction and support for complicated tasks and requests.
Communicate effectively with management, underwriters, and brokers to secure the information necessary to accurately process the business.
Provide timely and efficient service to all internal and external customers, including underwriters and brokers.
Mentor and train staff and drive performance management and staff development efforts.
Create and distribute routine and ad-hoc reports as assigned.
Participate in or handle special projects, as needed.
Collaborates with resources across the organization to pursue continual process optimization.