Underwriting Operations Manager

Responsive Auto Insurance Company • Plantation, FL

1d

About The Position

Why Join Responsive? At Responsive, you’ll enjoy: Comprehensive Benefits: EMPLOYER COVERED medical, dental & vision insurance, along with wellness & mental health programs. Retirement Savings: 401(k) with company match. Professional Development: Company invests in your training (and required licensing) Supportive Environment: Collaborative, inclusive, and data-driven culture. About Responsive Founded in 2007, Responsive is a rapidly growing, largely management owned auto insurance provider based in Plantation, Florida. Responsive partners with insurance agents across the state to deliver simple, affordable, and hassle-free coverage—while ensuring a top-tier claims experience. At Responsive, our name reflects our fast-moving, problem-solving mindset. We’re growing rapidly and looking for employees who want to shape the company’s future and drive real impact. We value our team, offering paid employee benefits, company-matching 401(k), and a collaborative work environment . Join us and be part of a company where your ideas matter, your work fuels growth, and your team feels like family. What You Will Do : Operations Manager As the Operations Manager , you will lead our Underwriting and Customer Service teams, driving efficient operations, innovative options, and service excellence. This newly developed role requires a self-starter who can take ownership of the department—identifying opportunities, implementing change, and fostering a high-performing culture.

Requirements

• Bachelor’s degree required; master’s degree preferred
• Minimum of 2-3 years of management experience; insurance experience is a plus.
• Strong problem-solving, analytical, and conflict resolution abilities.
• Proficiency in Microsoft Office Suite.
• Adaptable, team-focused, and thrives in a fast-paced, evolving environment.

Nice To Haves

• insurance experience is a plus

Responsibilities

• Provide strong leadership to contact center associates
• Drive call center to achieve and exceed key performance indicators including productivity, efficiency, quality, accuracy, customer satisfaction, attendance, retention, staffing utilization, and financial performance
• Champion the culture, including collaborating on new policies, procedures, and training
• Provide one-on-ones, team meetings, training, and coaching that will drive communication, performance, recruiting, and retention
• Monitor key performance indicators to track progress and identify areas of improvement
• Develop and implement strategic plans to achieve company goals and objectives
• Provide senior leadership and guidance to the operations team
• Must be available to team members on Saturdays, either onsite or remotely
• Other duties as assigned

Benefits

• EMPLOYER COVERED medical, dental & vision insurance, along with wellness & mental health programs
• 401(k) with company match
• Company invests in your training (and required licensing)
• Collaborative, inclusive, and data-driven culture
• paid employee benefits
• company-matching 401(k)
• collaborative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees