Underwriting Operations Manager

Responsive Auto Underwriters LLC • Plantation, FL

1d

About The Position

As the Operations Manager, you will lead our Underwriting and Customer Service teams, driving efficient operations, innovative options, and service excellence. This newly developed role requires a self-starter who can take ownership of the department—identifying opportunities, implementing change, and fostering a high-performing culture.

Requirements

• Bachelor’s degree required; master’s degree preferred
• Minimum of 2-3 years of management experience; insurance experience is a plus.
• Strong problem-solving, analytical, and conflict resolution abilities.
• Proficiency in Microsoft Office Suite.
• Adaptable, team-focused, and thrives in a fast-paced, evolving environment.

Nice To Haves

• insurance experience

Responsibilities

• Provide strong leadership to contact center associates
• Drive call center to achieve and exceed key performance indicators including productivity, efficiency, quality, accuracy, customer satisfaction, attendance, retention, staffing utilization, and financial performance
• Champion the culture, including collaborating on new policies, procedures, and training
• Provide one-on-ones, team meetings, training, and coaching that will drive communication, performance, recruiting, and retention
• Monitor key performance indicators to track progress and identify areas of improvement
• Develop and implement strategic plans to achieve company goals and objectives
• Provide senior leadership and guidance to the operations team
• Must be available to team members on Saturdays, either onsite or remotely
• Other duties as assigned

Benefits

• EMPLOYER COVERED medical, dental & vision insurance, along with wellness & mental health programs.
• 401(k) with company match.
• Company invests in your training (and required licensing)
• Collaborative, inclusive, and data-driven culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees