Customer Service Representative; Underwriting Associate - Bilingual (Spanish)

Responsive Auto Underwriters LLC•Plantation, FL

1d•$50,000 - $55,000•Onsite

About The Position

This role sits at the intersection of customer service and underwriting. The individual will be the first point of contact for customers, ensuring their policies are accurate and handling inquiries with professionalism. The position requires understanding both customer service and underwriting aspects to assist customers effectively without excessive departmental transfers. The company is a leading personal auto insurer in Florida, established in 2007, focused on providing simple, affordable, and hassle-free auto insurance through innovation and customer feedback.

Requirements

A high school diploma.
An active Florida 4-40 or 2-20 Resident General Lines License, or ability to obtain one within 90 days at the company's expense.
Fluency in Spanish and English, written and spoken.
Strong organizational, analytical, and conflict-resolution skills.
Solid Microsoft Office proficiency.
Adaptable and team-oriented mindset.
Comfortable working additional hours or occasional weekends when the job calls for it.

Nice To Haves

Underwriting experience is preferred.

Responsibilities

Provide excellent customer service, answering inquiries with professionalism and urgency.
Guide customers through policy updates, payments, and other underwriting-related tasks.
Build lasting relationships by resolving challenges and offering solutions that fit the customer.
Process policy changes correctly and identify logical next steps.
Share insights with the team, document processes, and contribute to efficiency improvements.
Review own work, identify errors, and suggest improvements.
Keep detailed documentation of every action and decision.
Perform other duties as assigned.