Customer Service Representative; Underwriting Associate - Bilingual (Spanish)

Responsive Auto Insurance Company • Plantation, FL

1d • $50,000 • Onsite

About The Position

This role sits right at the intersection of customer service and underwriting. You're often the first voice a customer hears, and the person making sure their policy is actually right. We built it that way on purpose. We’d rather have people who understand both sides of the conversation than hand customers off between departments. If you like knowing exactly what you’re responsible for — and get real satisfaction from doing it well — keep reading.

Requirements

• A high school diploma.
• An active Florida 4-40 or 2-20 Resident General Lines License, or demonstrate ability to earn one within 90 days (at our expense).
• Fluency in Spanish and English, written and spoken.
• Strong organizational, analytical, and conflict-resolution skills, plus solid Microsoft Office proficiency.
• Adaptable and team-oriented, with a genuine hand in keeping the work environment positive and productive.
• Comfortable working additional hours or occasional weekends when the job calls for it.

Nice To Haves

• Underwriting experience is preferred, not required.

Responsibilities

• Provide excellent customer service, answering inquiries with professionalism and urgency.
• Guide customers through policy updates, payments, and other underwriting-related tasks.
• Build lasting relationships by resolving challenges and offering solutions that actually fit the customer, not just the script.
• Process policy changes correctly and spot the logical next step before someone has to ask for it.
• Share insights with your team, document processes, and help make things more efficient — not just for you, for everyone.
• Review your own work, catch what needs fixing, and suggest ways to make it better.
• Keep detailed documentation of every action and decision. If it’s not written down, it didn’t happen.
• Other duties as assigned, because no job description covers 100% of a real job.

Benefits

• 100% Employer-paid medical insurance along with dental, and vision, with free preventative care.
• 401(k) with a company match.
• Generous PTO, holiday pay, and paid sick leave.
• Mental health support and wellness initiatives.
• Training and development in a genuinely collaborative environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED