Bilingual Spanish - Remote Customer Service Representative

TEKsystems•El Paso, TX

3d•$19 - $19•Remote

About The Position

We are seeking customer-focused professionals who are passionate about helping others and delivering an exceptional customer experience. In this role, you will support members by answering questions, managing accounts, resolving issues, and helping customers navigate healthcare coverage options through phone and online chat interactions. This is an excellent opportunity for candidates with customer service, call center, retail, hospitality, or food service experience who have a proven track record of professionalism and customer care.

Requirements

Strong customer service and communication skills
Ability to handle inbound calls in a fast-paced environment
Proficiency with Microsoft Office applications
Strong problem-solving and multitasking abilities
Ability to learn new systems and processes quickly
Bilingual Spanish preferred
Customer service or call center experience preferred
Open to candidates with professional retail, hospitality, or food service experience
Stable and recent work history with demonstrated reliability
Ability to work independently in a remote environment
Must be comfortable troubleshooting basic internet and equipment issues while working from home
Internet Familiarization Assessment required
A strong understanding of workflow processes and procedures
Professional communication skills and thoughtful responses
The ability to follow policies and guidelines consistently
A positive attitude and genuine desire to help others
Strong productivity, accountability, and customer-focused behavior

Nice To Haves

Bilingual Spanish preferred

Responsibilities

Deliver an outstanding customer experience on every interaction
Answer inbound customer calls and respond to online chat inquiries
Assist customers with password resets, account creation, and document uploads
Help members manage their accounts and navigate available services
Verify eligibility and review healthcare coverage options
Provide accurate information regarding products, services, and company policies
Investigate and resolve customer concerns in a timely manner
Diagnose issues and identify effective solutions
Handle complex inquiries while maintaining professionalism and empathy
Escalate issues appropriately when necessary
Develop and maintain expert knowledge of company products, programs, and policies
Adapt quickly to new procedures, program updates, and changing business needs
Successfully complete required training, self-study, testing, and certification programs
Ensure all communications comply with regulatory guidelines and company standards
Consistently follow established processes, policies, and procedures
Accurately enter and update customer information in internal systems
Maintain detailed records of customer interactions
Complete additional administrative tasks and special projects as assigned