Bilingual (Spanish) Customer Service Representative (Remote - Iowa)

Aureon • West Des Moines, IA

5d • Remote

About The Position

We are seeking a Bilingual (Spanish) Customer Service Representative to join our team. This is a 100% remote position for residents of Iowa. You will be responsible for providing telephone, email, and chat support to customers, ensuring their questions are answered completely and issues are resolved professionally and efficiently. Continuous skill improvement, including product knowledge, problem-solving, and communication, is essential. You will also be expected to provide feedback, support coworkers, and maintain departmental productivity standards while adhering to company and client policies.

Requirements

• Excellent written and oral Spanish communication skills, including strong listening skills
• Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
• Intermediate to advanced computer skills with emphasis on Internet knowledge
• Aptitude for providing superior customer care
• Must exhibit dependability, adaptability and flexibility
• Basic math skills
• Creative thinking and reasoning ability
• High school or equivalent

Responsibilities

• Perform telephone support as scheduled, ensuring customer questions are answered completely, issues are resolved, and all contacts are logged in the ticketing system.
• Perform email and chat support as scheduled, addressing all customer questions and issues in replies and logging customer information and resolutions in the ticketing system.
• Continuously strive to improve cognitive and customer service skills, including product proficiency, problem-solving ability, and communication skills.
• Read, review, and understand support resources provided by the contact center and clients.
• Attend all training classes and complete assigned exercises.
• Provide feedback on support issues, resolutions, or suggestions to supervisors.
• Communicate trends, issues, and solutions to supervisors and management.
• Provide procedural advice and assistance to other representatives.
• Help maintain positive working relationships with support clients.
• Provide all support functions within the guidelines of the contact center and client policies and procedures.
• Maintain departmental productivity standards while exhibiting accuracy in the ticketing system.

Benefits

• Opportunities for professional growth, development, and advancement within the organization
• 100% remote working employment model
• Comprehensive training on hardware and software applications for qualified applicants
• Knowledge and experience relating to basic computer applications
• Competitive compensation and full benefits package for full-time employees
• Health, Dental, Vision, and Life Insurance Plans
• 401K
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED