Underwriting Assistant II

AmTrust Financial Services•Chicago, IL

11d•Hybrid

About The Position

Under moderate supervision, the Underwriting Assistant II supports the underwriting team by handling technical and administrative aspects of the underwriting process accurately and efficiently. The position provides administrative support to multiple underwriters and helps expedite processing for new and renewal business, including policy preparation and issuance, quoting, endorsements, cancellations, and related policy tasks. The role may hold limited Letter of Underwriting Authority and supports the company’s mission, vision, and values. The role follows a hybrid schedule, with four days per week in the office. It also provides broker and agency support, assists with renewal and endorsement processing, and helps resolve service questions and issues.

Requirements

Associate degree or equivalent work experience.
Proven research and analytical skills to identify, gather, and organize information and provide recommendations.
Working knowledge of PC-based systems and applications, including Microsoft Office and database systems.
Ability to learn new software applications.

Nice To Haves

Three or more years of clerical or administrative experience.
Insurance industry experience and knowledge of Property and Casualty lines of coverage.
Strong verbal, reading, and written communication skills.
Bachelor’s degree.

Responsibilities

Provide instructions to the processing department for new and renewal accounts.
Provide instructions to the processing department for endorsement requests.
Process endorsements assigned to the Underwriting Department.
Fulfill broker requests for loss runs, policy copies, invoice copies, and similar materials.
Support agencies with general questions about renewal, endorsement, cancellation, billing, and commission matters.
Requote within current systems as needed, limited to adjustments of credits, debits, deductibles, or requotes that can be completed within the set time frame.
Communicate effectively with internal and external contacts.
Complete renewal proposals as requested.
Manually rate coverages or policies that are not fully automated.
Handle the full renewal process as permitted by the Letter of Authority.
Complete file documentation according to best-practice guidelines.
Respond to agent service questions and resolve problems and service issues satisfactorily.
Follow up on outstanding issues, such as loss control recommendations.
Support underwriters in their activities as needed.
Keep current with market trends and demands.
Perform other functionally related duties as assigned.