Spring 2027 Undergraduate Intern, Product & Technology Department

ACLU - Internships • New York, NY

6d

About The Position

The ACLU is seeking an Undergraduate Intern for its Product & Technology Department at the National office. The internship supports the team’s web and mobile experiences that drive audience engagement, action, and giving. Working with product managers, engineers, and designers, the intern will help understand stakeholder and user needs and deliver digital experiences that help the public understand and engage with the ACLU’s work.

The intern will develop expertise in the ACLU’s nationwide websites and WordPress content management tools and help internal users publish successfully. Work includes creating support and training materials, reviewing microsites for quality and best-practice standards, drafting stakeholder communications about web updates, and sharing user feedback with the Product team. The role provides hands-on experience in a product specialist career path, with guidance from experienced product managers.

The internship may be full-time or part-time and may be remote or hybrid. Interns must be currently matriculated undergraduate students and based in the U.S. throughout the internship. Full-time internships last 10 consecutive weeks at 35 hours per week; part-time internships last 12 consecutive weeks at 10, 15, or 20 hours per week. The start date is January 11 or January 25, 2027. A stipend of $20 per hour is available for undergraduate students or those with equivalent experience who are lawfully authorized to work. Arrangements may be made with educational institutions for work/study or course credit.

Requirements

• Currently matriculated undergraduate student.
• Must be based in the U.S. for the entire duration of the internship.
• Excellent written communication skills and ability to explain technical topics in clear, plain language for different audiences.
• Strong attention to detail and organizational skills, including managing multiple deliverables and tracking issues.
• Comfort learning new software and digital tools quickly.
• Experience creating documents, presentations, or other materials using tools such as Google Workspace or Microsoft Office.
• Commitment to user-centered design and digital content accuracy.
• Commitment to advancing the ACLU’s mission.
• Commitment to equity, inclusion, and belonging, respecting and valuing multiple perspectives.
• Commitment to collaborating respectfully to resolve obstacles and conflict.

Nice To Haves

• Familiarity with CMS platforms such as WordPress.

Responsibilities

• Build working knowledge of WordPress publishing tools and understand how national staff and affiliates use them and where they encounter difficulties.
• Create, publish, and maintain help articles, how-to guides, FAQs, and other support materials for users of web tools.
• Review microsites for setup, content, navigation, and formatting against best practices, and document issues and recommendations.
• Draft stakeholder communications, including release notes, feature announcements, and web updates, for Product team review.
• Create decks, documents, training materials, and product walkthroughs for product users and internal teams.
• Gather questions and user feedback and summarize recurring themes for the Product team.

Benefits

• Stipend of $20 per hour for undergraduate students or equivalent experience who are lawfully authorized to work.
• Arrangements may be made with educational institutions for work/study or course credit.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed