Spring 2027 Undergraduate Intern, Information Technology Department

ACLU • New York City, NY

5d • Hybrid

About The Position

The ACLU is seeking an Undergraduate Information Technology Intern for its Information Technology Department in the National office in New York City. This full-time, hybrid internship is based in the New York City office and runs for 10 consecutive weeks, beginning January 11 or January 25, 2027. Interns must be based in the U.S. for the full internship and be currently matriculated undergraduate students or have an equivalent combination of education and/or experience.

Reporting to the Affiliate Technology Services (ATS) Program Manager, the intern will work with affiliate operations staff, IT team members, and IT-adjacent stakeholders. The role supports the ATS program through recurring operational work and strategic initiatives involving digital records management, data curation and quality control, project management, and customer relationship management. The intern will collaborate with analysts, managers, and engineers to research, design, test, and deliver technical improvements and systems-based solutions.

The internship is an opportunity to contribute to process improvement and organizational technology projects that support the ACLU’s work. The stipend is $20 per hour for undergraduate students or equivalent experience, for students lawfully authorized to work. Arrangements may be made with educational institutions for work/study or course credit.

Requirements

• Currently matriculated undergraduate student or equivalent combination of education and/or experience.
• Must be based in the U.S. for the entire duration of the internship.
• Proactive, systems-first, analytical, and creative problem-solving mindset.
• Exceptional communication and documentation skills for technical and non-technical audiences.
• Strong research ability on technical matters.
• Demonstrated ability to work independently and as part of a team.
• Ability to create professional, publish-ready PowerPoint presentations that synthesize complex technical information into accessible, easy-to-consume presentations.

Nice To Haves

• Knowledge of networking fundamentals, including DNS, DHCP, and VPN.
• Understanding of or experience with customer relational database management principles and best practices.
• Ability to apply human-centered, infographic, and accessible digital graphic design principles to presentations.

Responsibilities

• Co-design and update workflows and procedures for monthly billing reconciliations, user audits, account analytics, and program metrics.
• Curate, model, design, test, implement, and operationalize a customer relationship management database containing points of contact, account profiles and preferences, site architecture, infrastructure requirements and setup, and other operational metadata.
• Write detailed technical specifications and documentation for assigned processes, technical solutions, and user-facing communications.
• Perform quality assurance and in-development testing for operational systems and processes.
• Support the ACLU IT team in organization-wide trainings for non-technical users on enterprise application best practices and security compliance.
• Research technical matters, including emerging technology, cybersecurity, digital accessibility, and cloud-based enterprise platforms and business applications.

Benefits

• A stipend of $20 per hour for undergraduate students or equivalent experience who are lawfully authorized to work.
• Arrangements can be made with educational institutions for work/study or course credit.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed