Spring 2027 Undergraduate Intern, Information Technology Department

ACLU - Internships • New York, NY

5d • Hybrid

About The Position

The ACLU is seeking an Undergraduate Information Technology Intern to join its Information Technology Department at the National office in New York City. This full-time, hybrid internship is based in the New York City office and runs for 10 consecutive weeks, beginning January 11 or January 25, 2027. Interns must be currently matriculated undergraduate students or have an equivalent combination of education and/or experience, and must be based in the United States throughout the internship.

The IT department provides technology services and support to National staff across offices and remote locations, as well as participating Affiliate offices nationwide. Reporting to the Affiliate Technology Services (ATS) Program Manager, the intern will work with affiliate operations staff, IT team members, and stakeholder departments. They will contribute to operational processes and technology initiatives, including digital records management, data curation and quality control, project management, and customer relationship management. The work supports durable technical solutions, program growth, and cross-functional stakeholders.

The internship includes improving workflow procedures, maintaining a customer relationship management database, documenting processes and technical solutions, testing systems, and supporting organization-wide technology and security trainings. The ACLU offers a stipend of $20 per hour for undergraduate students or equivalent experience, subject to lawful work authorization. Educational institutions may arrange work/study or course credit.

Requirements

• Be a currently matriculated undergraduate student or have an equivalent combination of education and/or experience.
• Be based in the United States for the entire duration of the internship.
• Have a proactive, systems-first, analytical, and creative problem-solving mindset.
• Have exceptional communication and documentation skills for technical and non-technical audiences.
• Have exceptional research ability on technical matters, including emerging technology, cybersecurity, digital accessibility, and comparative analyses of cloud-based enterprise platforms and business applications.
• Demonstrate the ability to work independently and as part of a team.
• Create professional, publish-ready PowerPoint presentations that synthesize complex technical information into accessible, easy-to-consume presentations, using human-centered, infographic, and accessible digital graphic design principles.
• Be committed to advancing the ACLU's mission.
• Demonstrate a commitment to diversity and embed equity, inclusion, and belonging in work while respecting and valuing multiple perspectives.
• Work collaboratively and respectfully toward resolving obstacles and conflict.

Nice To Haves

• Knowledge of networking fundamentals, including DNS, DHCP, and VPN.
• Understanding of or experience with customer relational database management principles and best practices.

Responsibilities

• Co-design and update workflow procedures for monthly billing reconciliations, user audits, account analytics, and program metrics.
• Curate, model, design, test, implement, and operationalize a customer relationship management database containing contact details, account profiles and preferences, site architecture, infrastructure requirements and setup, and other operational metadata.
• Write detailed technical specifications and documentation for assigned processes, technical solutions, and user-facing communications.
• Perform quality assurance and in-development testing of operational systems and processes.
• Support the ACLU IT Team in delivering organization-wide training for non-technical users on enterprise application best practices and security compliance.
• Research, design, test, and deliver technical improvements and systems-based solutions with cross-functional analysts, managers, and engineers.

Benefits

• A stipend of $20 per hour for undergraduate students or equivalent experience, for students lawfully authorized to work.
• Arrangements may be made with educational institutions for work/study or course credit.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed