Undercover Customer Service Auditor

DATA QUEST INVESTIGATIONS LTD•Boston, MA

3d•Hybrid

About The Position

Data Quest Investigations Ltd is looking for a sharp, detail-oriented Undercover Customer Service Auditor to join our growing team in Boston, MA. In this exciting and unique role, you'll go behind the scenes — and sometimes right to the front lines — to evaluate customer service quality across a variety of industries. If you love people-watching, have a keen eye for detail, and enjoy a role that's never the same twice, this one's for you.

Requirements

Prior experience in mystery shopping, auditing, customer service, or investigative roles preferred
Exceptional observational skills and attention to detail
Strong written communication skills with the ability to produce clear, objective reports
Ability to remain discreet, professional, and composed in undercover situations
Reliable, self-motivated, and able to work independently with minimal supervision
Comfortable traveling to various locations throughout the Boston, MA area
Basic proficiency with digital reporting tools and mobile devices

Responsibilities

Conduct covert mystery shopping and undercover audits at client business locations
Evaluate customer service interactions, staff behavior, and overall service quality
Document findings through detailed written reports, photos, and structured assessments
Maintain a convincing cover identity while performing audits without detection
Assess compliance with client-defined service standards and protocols
Submit timely, accurate audit reports to project managers following each assignment
Participate in debriefs and provide actionable feedback based on field observations