Unarmed Security Officer

Cleveland Clinic•Cleveland, OH

4d•Onsite

About The Position

The Unarmed Security Officer protects patients, visitors, caregivers, staff, and hospital property at Cleveland Clinic Main Campus. The role supports safety and security by conducting regular patrols, enforcing facility policies, monitoring activity, responding to incidents, and documenting events. The officer also works with Police Officers and may gain development opportunities related to security work. The schedule is Monday through Friday nights, 10:00 p.m. to 6:30 a.m., with rotating weekend and holiday requirements. The position requires completion of department-provided de-escalation training within the first six months of hire and as required afterward, along with other mandatory education and training.

Requirements

High school diploma or GED.
One year of previous experience in the field of criminal justice.
Valid Ohio driver’s license and continued eligibility for insurability to operate the organization’s vehicles.
Strong interpersonal skills.
Critical-thinking and decisive-judgment skills.
Ability to work with minimal supervision.
Ability to communicate in a courteous and direct manner.
Physical strength and stamina sufficient to chase, apprehend, and subdue criminal suspects and respond to crisis interventions and medical emergencies.
Ability to walk extensively and stand for prolonged periods.
Good eye-hand coordination and ability to pass annual eye and hearing tests, with appropriate vision correction.

Nice To Haves

OPOTC-approved Private Security Academy.
Private, public, or military security experience, or similar experience in a related field.

Responsibilities

Provide escorts, patrol grounds, and eliminate safety hazards to protect patients, visitors, and employees.
Conduct routine patrols inside hospital areas and across hospital property, including parking lots and decks, to deter vandalism, theft, and property abuse.
Search belongings as required.
Enforce facility policies, including parking regulations, visitation policies, drug enforcement, and smoking policies.
Monitor facility activity on closed-circuit television for situations that may require security involvement.
Intervene in patient, visitor, or staff confrontations as appropriate.
Complete documentation of incidents.
Understand and follow emergency procedures, alarm response, evacuation procedures, and internal and external disaster plans.
Follow health system and department policies and procedures, including requirements for attendance, punctuality, confidentiality, dress code, displaying an ID badge, and safety.
Complete mandatory education and training to maintain organization- and department-specific competencies and requirements, including de-escalation training.
Perform other duties as assigned.