UI/UX Lead - GTM Tools & Systems

Megaport•Austin, NY

10d

About The Position

The UI/UX Lead – GTM Tools & Systems is a business-facing technical design leader who translates commercial strategy, user needs, system architecture, and operational standards into a coherent experience across the revenue technology ecosystem. The role partners with RevOps, RevTech, Sales Leadership, Engineering, Marketing, and Enablement to connect commercial strategy with technical execution. The position owns design standards, user experience strategy, and continuous improvement of commercial system interfaces and workflows across core and expansion sales motions, brands, and regions. It guides interface development and creates reusable standards intended to reduce operational friction, improve adoption and data quality, accelerate technology delivery, and give commercial teams more time for customer-facing work. The role is responsible for understanding user needs, designing and optimizing Salesforce and connected-system experiences, establishing a commercial design system, supporting delivery and governance, maintaining user guidance, and measuring experience improvements.

Requirements

At least 4 years of professional experience in UX/UI design, enterprise application experience, product design, or commercial systems design.
Demonstrated experience improving complex enterprise workflows in Salesforce Lightning and integrated sales technology environments.
Strong understanding of information architecture, workflow design, prototyping, usability testing, WCAG accessibility standards, and design-system development.
Ability to balance global standardization with regional, functional, product, and role-specific requirements across brands and expansion sales motions.
Experience establishing design documentation, governance standards, user guidance, and repeatable delivery practices.
Salesforce Lightning Design System experience and familiarity with Salesforce configuration and component-based development.
Experience with CRM integrations, CPQ or quoting workflows, sales engagement tools, and multi-application commercial environments.
Experience working within Agile delivery, CI/CD, product management, or enterprise change-management environments.
Familiarity with design collaboration and prototyping tools, behavioral analytics, and AI-assisted design or workflow optimization.

Responsibilities

Develop and maintain an understanding of the needs of Sales, Channel Teams, SDRs, Sales Management, Customer Success, Alliances, and supporting commercial functions across brands.
Map critical workflows, identify friction and failure points, validate proposed improvements through user research, and maintain a prioritized experience roadmap aligned with commercial objectives.
Lead experience design for GTM tools and systems, including Salesforce Lightning pages, record layouts, navigation, dashboards, guided workflows, integrations, and related documentation.
Organize information about user roles, commercial motions, and decision requirements to improve efficiency and effectiveness throughout the Sales Journey.
Reduce unnecessary navigation, duplicate entry, ambiguity, and user error while maintaining alignment with business processes and system architecture.
Design cohesive experiences across Salesforce, Gong, ZoomInfo, quoting tools, customer portals, partner platforms, and related applications.
Define how users navigate between systems, locate information, and complete end-to-end workflows; work with technical Enablement owners to distinguish interface improvements from integration, data, security, or architectural issues.
Establish and maintain a documented design system with reusable components, interaction patterns, page templates, dashboard conventions, accessibility standards, and design specifications.
Align design guidance with platform-native standards and clarify when experiences should be standardized globally or differentiated by brand, product, region, or role.
Partner with RevTech developers and architects to validate feasibility, prioritize improvements, and integrate design reviews into development, testing, release, and continuous-improvement practices.
Identify opportunities for guided sales motions, simplified workflows, and automation-first experiences across core and expansion business, brands, and regions.
Serve as the experience-design authority connecting RevOps, RevTech, commercial leadership, Engineering, Marketing, and Enablement.
Facilitate requirements discovery, resolve conflicting user needs, document design decisions, and ensure interface changes align with approved processes, data governance, security, accessibility, and platform standards.
Maintain accurate user guidance, workflow documentation, release explanations, and role-based instructions in partnership with Enablement and system owners.
Provide targeted coaching and consultation to support user and internal-team understanding and adoption of changes.
Define and monitor experience measures, including task completion time, task success, navigation efficiency, user error rates, adoption, and user feedback.
Establish baseline performance, validate improvements after release, and use evidence to prioritize the design backlog and demonstrate contributions to commercial productivity and system reliability.