UI/UX Developer

FiberFirst•Southlake, TX

2d•Onsite

About The Position

The UI/UX Developer owns the design and front-end development of FiberFirst’s customer-facing digital products, including its website, customer mobile application, and related self-service experiences. This hands-on role translates customer and business needs into user flows and interfaces and implements those designs. The position also administers marketing and support platforms, partners with Marketing, automation, analytics, and external development vendors, and works to make digital self-service easier for customers than calling. The role is based on-site at FiberFirst’s Southlake, Texas office and is classified as exempt, regular, full-time. It includes designing and implementing web experiences, shaping the mobile app with its development partner, maintaining design systems, and optimizing platform integrations. The developer also designs dashboard presentation layers, supports embedded self-service channels, and uses research and contact-driver data to improve customer experiences. Accessibility, responsive design, usability testing, performance, and cross-device behavior are key areas of ownership. FiberFirst is a fiber internet service provider headquartered in Texas, with fiber networks across multiple states. The company describes a commitment to supporting its communities and fostering an inclusive culture, and is an equal opportunity employer.

Requirements

Bachelor’s degree in Design, Human-Computer Interaction, Interaction or Visual Design, Computer Science, or a related field, or an equivalent portfolio and demonstrated experience.
Three or more years designing and building digital products for web and/or mobile, with a portfolio of work shipped to real users.
Demonstrated experience owning a product surface end to end, including research, wireframing, prototyping, high-fidelity interface design, and front-end implementation.
Experience working from and contributing to a design system.
Proficiency with a modern design and prototyping tool such as Figma, and product management or ticketing tools such as Jira or Azure DevOps.
Working proficiency in HTML, CSS, and JavaScript, and comfort making direct changes in a content management system such as WordPress.
Familiarity with a modern front-end or cross-platform framework such as React or React Native, sufficient to read, review, and contribute to mobile application interface code.
Strong visual design skills across layout, typography, color, and interaction design, with attention to detail.
User-centered design practice, including research, usability testing, and evidence-based iteration.
Working command of accessibility standards (WCAG) and responsive, mobile-first design.
Ability to make reports and dashboards clear, intuitive, and easy to act on.
Ability to present and defend design decisions to business stakeholders and vendors.
Ability to manage multiple products and competing priorities independently.
Familiarity with version control (Git) and a collaborative development workflow.
Ability to travel approximately 20% of the time.
Ability to lift and carry up to 10 pounds.

Nice To Haves

Experience administering or configuring a marketing automation or CRM platform; HubSpot specifically preferred.
Experience collaborating with or reviewing the work of external development agencies or vendors.
Experience designing data visualizations, dashboards, or reports; Power BI experience preferred but not required.

Responsibilities

Own the design and front-end implementation of customer-facing web properties, including marketing pages, lead and signup forms, and self-service flows, from concept through deployment.
Design the user interface and user experience of the customer mobile application and work with the development partner to ensure the shipped product matches the design.
Build and maintain a design system and component library to keep the website, mobile app, and internal reporting visually consistent and on brand.
Administer and optimize marketing and support platforms, including HubSpot, and ensure their integration with the website, mobile app, and wider customer systems.
Co-own requirements with Marketing and translate campaign strategy, brand initiatives, and lead-generation goals into functional digital experiences; ensure lead and prospect data flows correctly between platforms.
Implement front-end changes directly, including markup, styling, and scripting for forms, consent and compliance elements, landing pages, and content updates.
Design the presentation layer of Power BI dashboards and reports, including layout, visual hierarchy, color, and accessibility.
Partner with automation and conversational-AI teams on embedded self-service surfaces such as chat, scheduling, and troubleshooting.
Translate customer research, contact-driver data, and business requirements into designs that reduce customer effort and support contacts.
Own accessibility (WCAG), responsive and mobile-first layouts, page performance, and cross-browser and cross-device behavior.
Plan and conduct usability testing, gather feedback, and iterate based on evidence.
Review vendor design and front-end deliverables against requirements and identify gaps before production.
Maintain design assets, style guides, prototypes, and documentation as a single source of truth; manage intake and prioritization across products and stakeholders.
Perform other duties as assigned.