UI/UX Designer

UPS Supply Chain Solutions

About The Position

The UI/UX Designer is an experienced design professional responsible for creating intuitive, accessible, and effective digital experiences that solve complex business and user problems. The role leads user experience and interface design across products from discovery through delivery, translating business requirements, user needs, and technical constraints into user journeys, interaction models, prototypes, and production-ready designs. The position serves as a UI/UX subject-matter expert, partnering closely with product management, engineering, architecture, and business stakeholders. It also establishes design standards, mentors team members, and improves design quality across products. The responsibility profile emphasizes advanced UX/UI work, prototyping, user research, synthesis of findings, product-team collaboration, design guidance, and connecting design decisions to business value.

Requirements

Demonstrated experience designing enterprise-scale digital products or complex applications.
Strong portfolio demonstrating UX strategy, interaction design, UI design, prototyping, and delivered product experiences.
Experience conducting user research and translating findings into effective product designs.
Experience working within multidisciplinary Agile product teams.
Demonstrated ability to work closely with product managers, engineers, architects, and business stakeholders.
Strong understanding of design systems, reusable components, accessibility, and responsive design.
Ability to communicate and defend design decisions using user needs, research, business objectives, and design principles.
Ability to operate independently as a UX/UI subject-matter expert.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Experience designing data-intensive enterprise applications.
Experience designing AI-enabled, conversational, agentic, or decision-support experiences.
Experience establishing or governing enterprise design systems.
Experience mentoring designers or providing design leadership across multiple product teams.
Familiarity with modern prototyping and collaborative design platforms.

Responsibilities

Lead end-to-end UX/UI design for complex enterprise applications and digital products.
Translate business problems and user needs into user journeys, workflows, wireframes, prototypes, and high-fidelity experiences.
Conduct or facilitate user research, stakeholder interviews, usability testing, and design validation.
Synthesize qualitative and quantitative findings into actionable design recommendations.
Create intuitive interaction patterns for traditional applications, data-rich experiences, and AI-enabled workflows.
Establish and maintain reusable design patterns, components, and design-system standards.
Ensure experiences meet usability, accessibility, consistency, and responsive-design expectations.
Partner with Product Management and business stakeholders to define problems, prioritize user needs, and shape product solutions.
Collaborate with software engineers to ensure design intent is understood, technically feasible, and implemented with high quality.
Facilitate design reviews and provide constructive guidance to designers, product teams, and engineers.
Mentor less-experienced designers and contribute to the continued maturity of UX/UI practices.
Balance user experience, business value, technical feasibility, delivery timelines, and organizational standards.
Advocate for user-centered design throughout the product development lifecycle.