Turnover Specialist Region 1

Abode•San Jose, CA

1d•$31 - $36

About The Position

The Turnover Specialist coordinates and executes unit turnover and make-ready activities across assigned properties in San Francisco County, Alameda County, and the East Bay Subregions. The role ensures vacant units are restored to safe, habitable, lease-ready condition in accordance with organizational standards, regulatory requirements, housing quality standards, and established timelines. The specialist works under the direction of the Restoration & Rehabilitation Manager and collaborates with onsite maintenance staff, vendors, and centralized HUB teams. The role does not directly supervise onsite maintenance technicians but plans, coordinates, and monitors turnover work to support timeliness, quality, and cost efficiency. The specialist must exercise sound judgment and relate well to residents, staff, visitors, vendors, and diverse populations. The position coordinates turnover work from vacancy to readiness, including light repairs and preparation tasks, ordering supplies, arranging specialized vendor work, monitoring vendor performance, and ensuring units meet Housing Quality Standards (HQS) and/or Nspire standards. It maintains schedules, scopes, checklists, tracking logs, inventory information, work orders, and progress updates using Yardi or other systems. The specialist coordinates with onsite maintenance, the Occupancy & Leasing HUB, Property Operations HUB, and Facilities & Maintenance HUB to align work with move-in schedules, address unit access, identify recurring issues, and escalate larger repairs. The role tracks unit-readiness timelines, average days-to-make-ready, cost per turn, and inspection outcomes; communicates delays and risks; and supports improvements in efficiency and vacancy reduction. It follows applicable safety procedures and environmental protocols, participates in an on-call rotation for emergency unit needs, and may assist with special projects, property launches, and large-scale turnovers. Required training, meetings, and ongoing maintenance certifications must be completed as applicable.

Requirements

High school diploma or equivalent (GED).
3–4 years of experience in residential maintenance, unit turnovers, or facilities coordination.
Experience in painting, general carpentry repairs, or apartment turnover.
Reliable transportation or access to a vehicle to work in an office, attend in-person meetings, and travel to offsite events.
Excellent verbal and written communication skills in English, along with organizational, coordination, and time-management skills.
Ability to manage multiple units and deadlines simultaneously.
Knowledge of residential maintenance, Housing Quality Standards (HQS), and unit turnover processes.
Strong analytical and problem-solving skills and meticulous attention to detail.
Ability to work independently and collaboratively, including under the direction of facility collaborators.
Experience and knowledge of HVAC systems, remodeling, plumbing, electrical work, and carpentry.
Experience repairing sheetrock, door frames, door locks, and cabinetry.
Experience with quality control and health and safety regulations relevant to repairs and monitoring vendors or contractors.
Strong interpersonal skills, respect for confidentiality, and ability to work tactfully with diverse and vulnerable populations, including people with various disabilities, in a fast-paced environment.
Experience and ability to operate and maintain a variety of maintenance power equipment.
Strong visual acuity to inspect properties and units.
Proficiency in Microsoft Office programs and property management systems; Yardi is preferred.
Ability to learn and use required mobile devices and business-related applications.

Responsibilities

Coordinate all aspects of unit turnover from vacancy to readiness with onsite staff.
Perform or oversee light turnover tasks as needed, including ordering supplies, minor repairs, patching, painting, plumbing, electrical work, general carpentry, appliance repairs or replacements, minor flooring repairs or replacements, cleaning coordination, and general unit preparation.
Use maintenance power equipment as needed for turnover work.
Develop and follow standardized make-ready scopes and checklists.
Ensure units meet Housing Quality Standards (HQS) and/or Nspire standards before release.
Adhere to established turnover timelines and provide daily or weekly schedules and priorities for vacant units.
Coordinate and schedule vendors for specialized turnover work, including flooring, painting, cleaning, pest control, and repairs; communicate scope, timelines, safety expectations, and performance requirements.
Monitor vendor work for quality, safety, scope compliance, and code compliance.
Develop and maintain checklists and tracking logs for turnover materials and supplies; monitor inventory and usage to reduce delays, waste, and costs.
Meet daily with onsite maintenance staff and their manager to manage workflows for turnovers, service repairs, and special projects.
Coordinate turnover-related tasks with onsite maintenance technicians without directly supervising them.
Monitor work progress, update trackers, and provide updates to the Restoration & Rehabilitation Manager.
Coordinate with the Occupancy & Leasing HUB to align unit readiness with move-in schedules and with the Property Operations HUB regarding access and site coordination.
Support the Facilities & Maintenance HUB by identifying recurring repair trends or system issues.
Escalate larger repair needs to the Restoration & Rehabilitation Manager or Project & Capital Planner in collaboration with onsite staff.
Use Yardi make-ready workflows or other systems and mobile applications to create and schedule checklists, record labor hours and materials, attach documentation, close work orders or assignments, and report repair status, vendor activity, work assignments, problems, and safety concerns.
Track and meet performance indicators for readiness timelines, average days-to-make-ready, cost per unit turn, HQS and/or Nspire standards, and inspection pass rates.
Identify and communicate delays, risks, and issues affecting turnover timelines, and support continuous improvement to reduce vacancy loss and improve efficiency.
Ensure turnover activities comply with organizational policies and applicable state and local safety standards; follow procedures for universal precautions, pest control, mold/moisture, and other unit conditions.
Maintain safe work practices when performing tasks or coordinating vendor work.
Participate in an on-call rotation for after-hours, evening, and/or weekend emergency calls related to unit needs.
Assist with special projects, property launches, and large-scale turnover efforts.
Maintain required Housing Quality Standards and Nspire standards certifications or training, and complete agency training, meetings, and professional development sessions.
Perform other duties as assigned.

Benefits

19 days of PTO per year, increasing with tenure.
12 paid holidays per year.
Medical, dental, and vision coverage options for employees, stated as 100% coverage options.
Agency dependent health care contribution.
Employee Assistance Program (EAP).
Flexible Spending Account (FSA).
403(b) retirement plan with employer match and contribution programs.
Commuter assistance.
Life insurance.
Legal services.
Mission-driven culture focused on making an impact in the fight to end homelessness.