Tunnel Wash Manager in Training Charleston Area

The Spinx Company•Charleston, SC

32d

About The Position

Spinx is seeking a Tunnel Wash Management Trainee to learn all aspects of tunnel car wash operations under the direction of a designated General Manager Trainer. The trainee gains hands-on experience in daily site operations, customer service, sales performance, equipment maintenance, safety compliance, and team leadership, while developing the skills needed to recruit, hire, train, schedule, and supervise employees. The role is responsible for helping maintain a clean, safe, and efficient wash environment and for demonstrating the company’s core values: Customer Focus, Teamwork, Committed to Quality, Accountability, Passionate, and Community Centric. The trainee is expected to complete required training and certifications, learn the full range of site functions, support customer satisfaction and revenue growth, and develop proficiency in operational and workforce management. Supervisory responsibilities include interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, and documenting as appropriate. The position requires 50 hours per week and availability for varied shifts, including nights, weekends, and holidays.

Requirements

Four-year college or university degree, or at least two years of related retail management experience and/or training, or an equivalent combination of education and experience.
High school education; college preferred.
Two to four years of retail management experience; car wash experience preferred.
Ability to present information effectively to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents and respond to common inquiries or complaints.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and interpret written, oral, diagrammed, or scheduled instructions.
Current or valid in-state South Carolina driver's license, required auto insurance, reliable transportation, and an acceptable motor vehicle report.
Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.
Ability to meet the physical demands of the role, including standing, walking, using hands and tools or controls, reaching, talking, hearing, and lifting up to 50 pounds occasionally.
Availability to work 50 hours per week and a variety of shifts, including nights, weekends, and holidays.

Nice To Haves

College education.
Car wash experience.

Responsibilities

Complete all Management Trainee training requirements and certifications.
Learn and demonstrate tunnel car wash operations, including vehicle loading, tunnel operations, customer service, membership sales, lot maintenance, and site appearance.
Direct and coordinate team members in delivering exceptional customer service and a positive guest experience.
Respond professionally and promptly to customer questions, concerns, and complaints.
Learn to maximize revenue through wash package sales, membership growth, customer retention, and promotional programs.
Learn to manage labor, control operating expenses, and improve site profitability.
Assist with coaching, training, and developing team members to ensure compliance with company standards and procedures.
Lead by example and demonstrate proficiency in point-of-sale systems, membership management tools, tunnel operations, equipment inspections, and cleaning procedures.
Learn preventative maintenance procedures and help monitor equipment performance to minimize downtime.
Maintain accountability for site cleanliness, safety, operational efficiency, equipment condition, inventory, cash handling, and facility appearance.
Ensure compliance with safety policies, environmental regulations, and operational procedures.
Learn workforce management practices, including recruiting, interviewing, hiring, scheduling, performance management, and employee development.
Follow communication protocols and maintain effective communication with site leadership and support teams.
Monitor and review KPIs, including sales, membership growth, customer satisfaction, labor costs, and operational efficiency.
Interview, hire, train, assign and direct work, appraise performance, reward and discipline employees, address complaints, resolve problems, and document accordingly.
Work 50 hours per week and be available for varied shifts, including nights, weekends, and holidays.
Obtain and maintain the NRE Certification.