Tunnel Wash Manager in Training Wando SC

The Spinx Company•Wando, SC

28d

About The Position

Spinx is seeking a Tunnel Wash Manager in Training to learn all aspects of tunnel car wash operations under the direction of a designated General Manager Trainer. The trainee gains hands-on experience in daily site operations, customer service, sales performance, equipment maintenance, safety compliance, and team leadership, while developing the skills to recruit, hire, train, schedule, and supervise employees. The role is responsible for helping maintain a clean, safe, and efficient wash environment and for learning to direct site team members. The position requires working 50 hours per week and being available for a variety of shifts, including nights, weekends, and holidays. Performance is measured against the responsibilities and related metrics described in the posting. Spinx emphasizes customer focus, teamwork, quality, accountability, passion, and community engagement.

Requirements

Four-year college or university degree, or at least two years of related retail management experience and/or training, or an equivalent combination of education and experience.
High school education; college preferred.
Two to four years of retail management experience; car wash experience preferred.
Ability to effectively present information to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents, and respond to common inquiries or complaints from associates, customers, regulatory agencies, or the business community.
Must be able to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and interpret instructions provided in written, oral, diagram, or schedule form.
Current/valid in-state South Carolina driver’s license, required auto insurance, reliable transportation, and an acceptable Motor Vehicle Report.
Achieve and maintain NRE Certification.
Work 50 hours per week and be available for a variety of shifts, including nights, weekends, and holidays.
Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.
Ability to meet the described physical demands, including standing, walking, using hands and tools, reaching, talking, hearing, sitting, climbing or balancing, stooping, kneeling, crouching, crawling, and tasting or smelling.
Regularly lift and/or move up to 10 pounds; occasionally lift and/or move up to 25 pounds and up to 50 pounds.
Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

College education.
Car wash experience.

Responsibilities

Complete all Management Trainee training requirements and certifications.
Learn and demonstrate tunnel car wash operations, including vehicle loading, tunnel operations, customer service, membership sales, lot maintenance, and site appearance.
Direct and coordinate team members to provide exceptional customer service and a positive guest experience.
Respond professionally and promptly to customer questions, concerns, and complaints.
Learn to maximize revenue through wash package sales, membership growth, customer retention, and promotional programs.
Learn to manage labor, control operating expenses, and improve site profitability.
Assist with coaching, training, and developing team members to ensure compliance with company standards and procedures.
Demonstrate proficiency in point-of-sale systems, membership management tools, tunnel operations, equipment inspections, and cleaning procedures.
Learn preventative maintenance procedures and assist in monitoring equipment performance to minimize downtime.
Maintain accountability for site cleanliness, safety, operational efficiency, equipment condition, inventory, cash handling, and facility appearance.
Ensure compliance with safety policies, environmental regulations, and operational procedures.
Learn workforce management practices, including recruiting, interviewing, hiring, scheduling, performance management, and employee development.
Follow communication protocols and maintain effective communication with site leadership and support teams.
Monitor and review KPIs, including sales, membership growth, customer satisfaction, labor costs, and operational efficiency.
Carry out supervisory responsibilities, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; resolving problems; and documenting accordingly.
Be responsible for direction of Store Team Members.