Tube Town Supervisor 2026/27

Fresh Powder•Pittsfield, MA

3d•Onsite

About The Position

The Tubing Park Supervisor oversees the daily operations of the tubing area, ensuring a safe, efficient, and enjoyable experience for guests. This role includes supervising staff, maintaining equipment and tubing lanes, and upholding resort safety and service standards. The Tube Town Supervisor has direct customer contact and is responsible for supervising front-line staff whose jobs involve constant customer interaction. It is therefore of utmost importance that the Tube Town Supervisor be courteous and professional in accordance with Bousquet’s commitment to providing superior customer service.

Requirements

Strong leadership skills
Ability to work outdoors in extreme winter conditions
Available to work weekends, holidays, and evenings
Good work ethic, dependability and excellent customer service & communication skills
Familiarity the ski industry in general
Leadership qualities and a respect for staff

Nice To Haves

Prior experience in outdoor recreation, ski area operations, or guest services preferred
CPR/First Aid certification (preferred or required depending on resort)
Knowledge on Spanish Language is helpful

Responsibilities

Train and supervise Tube Town staff
Oversee all daily operations of Tube Town
Oversee all pre-operational setup of carpet and tubing surfaces, including snow removal, fence maintenance, setting up the tubing lanes
Ensure that all morning pre-operational checks are completed properly
Provide breaks to Tube Town employees
Ensure all shut-down procedures are followed and that Tube Town is ready to be reset the following morning
Identify problem areas (signs not visible, ropes not in place, potential hazards, etc.) and rectify them as soon as possible
Assist in the maintenance of carpet load and unload ramps throughout the day
Schedule staff to ensure sufficient staffing
Communicate any variations from normal operating schedule (events, private bookings, etc.) to daily staff
Take charge of communication during a lift down-time situation
Assist in base-area operations during a lift evac situation
Print, file and ensure proper completion of daily operations logs
Fill out incident reports and investigate any carpet-related incidents
Assist Lift Maintenance staff to ensure reliable operation of lifts
Inspect fire extinguishers monthly
Handle and respond to customer complaints
Ensure cleanliness of Tube Town buildings/cabanas/sheds and other work areas
Perform all tasks of a Carpet Operator or Ticket Checker as needed
Work in different departments resort wide as needed
Perform alternate functions from time to time, both within and outside of their assigned department, particularly during peak periods such as holiday weekends.