Nordic Supervisor - Winter 2026/27

POWDR • Bend, OR

11d • Onsite

About The Position

The purpose of the Nordic Supervisor position is to ensure an outstanding guest experience for all Nordic guests through daily leadership and oversight of Nordic departmental personnel in accordance with company and departmental policies. The position requires a strong interest and proficiency in Nordic skiing; a basic understanding of Nordic grooming; and a complete knowledge of all Nordic Center services and daily operations. This is a full-time and seasonal position; however, hours may be reduced at various times during the season.

Requirements

• OLCC and Oregon Food Handler’s cards required.
• Nordic skiing proficiency in classic and skating techniques.
• Able to ski all trails in the trail network.
• Competent and efficient computer skills, cash handling, use of waxing irons, scrapers, drills, hand tools, shovels, axe, splitting maul, ice chipper.
• Able to stand for long periods of time.
• Frequent trips up and down stairs.
• Reach, lift, and perform outdoor chores in inclement weather.
• Able to Nordic ski at an advanced level.
• Ability to read, write, follow, and give directions.
• 3 years in guest service-related positions.
• Minimum Age Requirement: 21+

Nice To Haves

• PSIA Level 1+ preferred.
• Managerial or supervisory experience preferred.
• Nordic Center work experience preferred.

Responsibilities

• Perform opening and closing duties of daily business and facilities.
• Participate in a morning Ops meeting with Nordic grooming, patrol, and manager to determine tasks, concerns, and operating status for the day.
• Prepare the Daily Conditions Report.
• Maintain safety and cleanliness of the Lodge facility, contacting Lodge Services and Building Maintenance when required.
• Handle and coordinate Nordic Center incidents, contacting emergency personnel when required.
• Provide gracious and effective handling of all guest and employee concerns and problems.
• Communicate regularly with the Nordic Manager regarding safety issues, operational needs, staffing, and personnel issues.
• Ensure efficient and accurate performance and sales at the Nordic ticketing desk.
• Train and oversee the Lodge Staff team, supporting them as needed.
• Answer a wide range of guest and employee questions in-person, via phone, and via email, always employing superb customer service.
• Ensure accurate sales, security, and merchandising of retail inventory.
• Assist shoppers with retail purchases, questions, and concerns.
• Maintain a high level of product knowledge and support the Lodge Staff in making retail sales and keeping up the shop.
• Facilitate program sales online, via phone, and in person. Answer detailed questions regarding scheduling, scope, instructor qualifications, and more. This requires use of several complex computer programs (RTP and Flaik), patience, and exceptional customer service.
• Perform daily lesson and instructor assignments with a high degree of attention to detail.
• Check in students, collect payments, ensure lessons start on time, and troubleshoot challenges that may arise before, during, and after lessons.
• Oversee daily rental operations and staff, ensuring that rental equipment is correctly sold, distributed, and fitted for customers and that it is returned in good condition at the end of the day.
• Ensure that the Nordic rental fleet is regularly waxed and maintained in good repair.
• Ensure that customer waxes and repairs are completed in a high-quality and timely manner.
• Assist the Nordic Cafe Staff as needed, including preparing food, washing dishes, and stocking as directed by the Cafe Lead.
• Coordinate with the Cafe Staff and Nordic Manager to cover the Cafe Staff during lunch and rest breaks as needed.
• Ensure health and safety standards are met at all times and troubleshoot issues promptly as they arise.
• Train and oversee the Lodge Staff team who work in Nordic ticketing, rentals, and retail roles. Troubleshoot challenges as they arise. Manage the rest and meal break schedule for the Lodge Staff team. Through training, culture, and daily management, support this team to succeed in their roles.
• Make daily lesson assignments for the Nordic Instructors and communicate the daily lesson schedule to the Instructor Team. Use Flaik and RTP for this work.
• Provide support as needed to Nordic Staff in other roles including Cafe Staff, Outdoor Attendants, Event Staff, Trail Stewards, and Nordic Patrollers. This may include training, break coverage, covering positions when short-staffed, troubleshooting of all types, and maintaining open lines of communication with all staff.
• Conduct Mid-Season Reviews and regular check-ins with all Nordic Staff.
• Assist in marketing and promotions of programs and events.
• Assist in maintenance of social media accounts.
• Assist with planning and execution of Nordic Center Events.
• Nordic Supervisors are encouraged to take on additional responsibilities as their particular skill sets, interests, and bandwidth allows.

Benefits

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Winter season employee housing program & Summer season camping program
• 401k with up to 5% company match & immediate vesting
• Discounted daycare onsite at Mt. Bachelor
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed